Are you interested in changing your email address or a student’s email in Handshake? The change email process does require verification from the user you are updating to maintain email integrity in the Handshake application.
Users will have 48 hours to complete the email change once it is initiated.
Topics:
Change your own email address
1. Click on your name in the upper-right corner of the screen, then click User Settings.
2. Click Change Email, in the Account Information tab (this is the default page in User Settings).
3. In the text field on the Email Change Form, enter the new email address that you would like associated with your account, then click Submit Request.
Text below the email field provides additional instructions:
"Please enter the new email address. After submitting the request, an email will be sent to the new email address with a link and email verification code to complete the process. In addition, an email will be sent to the old email address for informational purposes."
4. Upon submission, the page will refresh and display a confirmation at the top "Please check your new email address for your email confirmation link and code." Copy the code from the email and click the red button "Change Email".
5. Clicking the button will bring you back to Handshake and prompt you for the verification code. Enter the code, then click Finish Email Change. Verify the email has been changed by navigating to your User Settings.
Note: you need to be signed in to enter the code. If you are not signed in, use your old email address to sign in, then you can proceed.
Change a student's email address
1. Navigate to the student's profile, then click the Account tab in the upper-right corner of the page.
2. The Institution Email Address is listed at the top of the page. Click the button Change Institution Email to initiate the change.
- If there is no button and this message is displayed, "Exclude this user from automatic syncs (below) to change this email address.", scroll down the page to Excluded from Automated Syncs and check the box.
- After processing the email change, if you'd like the student information to be maintained via your sync, you'll need to update the student file with the new email address.
3. Enter the new email address in the Email Change Form field.
Below the field is additional instruction:
"Please enter the new email address. The user which you are submitting this request on behalf of must click on the link in the email they receive, log in, and enter the email verification code to complete the process. In addition, an email will be sent to the old email address for informational purposes. After confirming your new email, any scheduled analytics reports delivered by email will be cancelled. If your school has an automated student feed, the email address will need to match what is coming from your student information system, otherwise the change may reset after the next sync."
4. Click Submit Request to proceed. If the submission is successful, a confirmation displays "Please check your new email address for your email confirmation link and code."
- After submitting, if a message displays "This email address is already connected to an existing user in Handshake."
- As a career services staff member, you have access to delete or otherwise manage student accounts connected to your school. We recommend referring to Managing Duplicate Student Accounts for more information, including if deleting the second account is necessary.
5. The student will receive two emails, one to their existing email address and one to their new email address. From the email sent to the new address, they need to copy the code and click the red button "Change Email" if they'd like to proceed with the email change.
6. Clicking the button will bring them back to Handshake and prompt them for the verification code. Enter the code, then click Finish Email Change. They can verify the email has been changed by click to their User Settings.
- Note: they will need to be signed in to enter the code. If they are not signed in when they click the red button, they should use their old email address to sign in, then they can proceed.
If a Career Services staff member has started this email change request, they will not be notified once the new email address has been confirmed.
Email content and examples
All emails generated are sent from the same email and have the same subject line:
From: <handshake@m.joinhandshake.com>
Subject: "Handshake Email Change Request"
Emails generated to the old email address for both Career Services and students:
Content: "Hello NAME,
Your account email address has been requested to change to EMAIL.
If you or someone you authorized (e.g. your school) requested this, please follow the directions emailed to EMAIL.
If you do not recognize this request, please contact support immediately."
Example:
Email generated to the new email address for Career Services:
Content: "Hello NAME,
We received a request to change your email address. If you requested this change, please click the link below and paste the email code in the form to continue.
Please note: in order to complete this change you will first need to log in with your original email address and password.
Your email verification code is UNIQUE CODE
Change Email RED BUTTON
If you do not recognize this request, feel free ignore this email or contact support."
Example:
Email generated to the new email address for students:
Content: "Hello NAME,
Your email address has been updated by your school. Please confirm the change to access your account.
Old Email: ADDRESS
New Email: ADDRESS
Email Verification Code: UNIQUE CODE
Change Email RED BUTTON
If you do not recognize this request, feel free ignore this email or contact support."
Example:
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