Are you interested in changing your email address or a student’s email in Handshake? If so, follow the steps outlined below to make the update!
Changing emails in Handshake requires verification from the user that's being updated. This is to maintain email integrity in the Handshake application.
Users will have 48 hours to complete the email change once it is initiated.
Change your Career Services email
If you need to update the email connected to your career services account, you can do this yourself in Handshake!
If you have multiple accounts (staff, student, employer), you can only change the email on one of the existing accounts.
We recommend updating the email address associated with your career services account, then creating a new student and employer account with the same email address.
1. Click on your name in the upper-right corner of the screen, then click User Settings.
2. Click Change Email, in the Account Information tab (this is the default page in User Settings).
3. In the text field on the Email Change Form, enter the new email address that you'd like associated with your account, then click Submit Request.
After submitting the request, an email will be sent to the new email address with a link and email verification code to complete the process. In addition, an email will be sent to the old email address for informational purposes.
4. Upon submission, the page will refresh and display a confirmation at the top "Please check your new email address for your email confirmation link and code." Copy the code from the email and click the red button "Change Email".
5. Clicking the button will bring you back to Handshake and prompt you for the verification code. Enter the code, then click Finish Email Change. Verify the email has been changed by navigating to your User Settings.
Note: you need to be signed in to enter the code. If you are not signed in, use your old email address to sign in, then you can proceed.
Change a student's email
1. Navigate to the student's profile, then click the Account tab in the upper-right corner of the page.
2. The Institution Email Address is listed at the top of the page. Click the button Change Institution Email to initiate the change.
If there is no button, and the following message is displayed, "Exclude this user from automatic syncs (below) to change this email address." - scroll down to the bottom of the page and check the box to the right of Excluded from Automated Syncs.
After processing the email change, if you'd like the student information to be maintained via your sync, you'll need to update the student file with the new email address.
3. Enter the new email address in the Email Change Form field, then click Submit Request.
4. If the submission is successful, a confirmation will display "Please check your new email address for your email confirmation link and code."
If you receive the message, "This email address is already connected to an existing user in Handshake." - this means there's already an account in Handshake with the requested email. We recommend referring to Managing Duplicate Student Accounts for more information, and, if necessary deleting the second account.
5. The student will receive two emails, one to their existing email address and one to their new email address. From the email sent to the new address, they need to copy the code and click the red button "Change Email" if they'd like to proceed with the email change.
6. Clicking the button will bring them back to Handshake and prompt them for the verification code. Enter the code, then click Finish Email Change.
Note: they'll need to be signed in to enter the code. If they are not signed in when they click the red button, they should use their old email address to sign in, then they can proceed.
If a Career Services staff member has started this email change request, they will not be notified once the new email address has been confirmed.
Email content and examples
All emails generated are sent from the same email and have the same subject line:
From: <handshake@m.joinhandshake.com>
Subject: "Handshake Email Change Request"
Emails generated to the old email address for both Career Services and students:
Content: "Hello NAME,
Your account email address has been requested to change to EMAIL.
If you or someone you authorised (e.g. your institution) requested this, please follow the directions emailed to EMAIL.
If you do not recognise this request, please contact support immediately."
Email generated to the new email address for Career Services:
Content: "Hello NAME,
We received a request to change your email address. If you requested this change, please click the link below and paste the email code in the form to continue.
Please note: in order to complete this change you will first need to log in with your original email address and password.
Your email verification code is UNIQUE CODE
Change Email: RED BUTTON
If you do not recognise this request, feel free ignore this email or contact support."
Example:
Email generated to the new email address for students:
Content: "Hello NAME,
Your email address has been updated by your institution. Please confirm the change to access your account.
Old Email: ADDRESS
New Email: ADDRESS
Email Verification Code: UNIQUE CODE
Change Email: RED BUTTON
If you do not recognise this request, feel free ignore this email or contact support."
Example:
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