If you’ve reached out to our support team or searched for a phone number on our website or Help Centre, you might have noticed that Handshake doesn’t provide a phone support line.
We want to share the reasons behind this decision and assure you that it’s designed to better serve our community.
Why we rely on email support
- Scaling: Handshake is a rapidly growing tech company, and email support allows us to serve our users efficiently as we scale. This approach helps us prioritise each user’s request, enabling us to provide the fastest assistance while maintaining our platform as a cost-free resource for you.
- Information gathering: Our online support system conveniently gathers essential details, such as your email address, upfront, enabling us to promptly begin addressing your concerns. This streamlined process saves time and ensures we can respond to your inquiries more accurately.
- Documentation: With email support, we can create clear and detailed responses that you can refer to at any time. We can also direct you to helpful resources in our Help Centre and create new content tailored to your specific needs. This ensures that you have access to long-term solutions.
- Cost: By focusing on email support, we can offer unlimited assistance to users without incurring additional costs. This approach allows us to maintain our product as free for both employers and students, all while delivering high-quality support.
While we do not provide phone support to all users, our email support system allows us to assist you efficiently, accurately, and at no extra cost. We are committed to addressing your questions and concerns, ensuring that you have a seamless experience with Handshake.