How to Troubleshoot Verification Email


Jordan Pedraza -

If you are changing your email and are still not receiving the verification email, please use the steps below to locate and troubleshoot the email being delivered into your inbox:

- Check your spam and junk folders to ensure that emails are not being filtered out.
- Check with your IT department or Email Service Provider and ask them to whitelist Handshake or check for quarantined emails using this guide: https://documentation.joinhandshake.com/v1.0/docs/whitelisting-handshake-email
- Add handshake@m.joinhandshake.com to your email contacts or address book.

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