How to refund a career fair registration

Jade Pathe -

This article will review the steps to refund a career fair registration in Handshake. Note: this refund will only take place in Handshake and is not connected to the external payment system you are using (TouchNet, CASHNet or Stripe).

 

  1. Open the career fair registration that you plan to refund
  2. Click Record Payment or Refund
  3. Enter the amount of the refund that you would like to issue (make sure that it has a negative sign first)                                                                                         
  4. Click Submit Payment or Refund
  5. You will see the Payment History which includes the payment and the refund
  6. A receipt will be sent to the Registrant on the registration, an example is below
  7. If you would like to send an updated invoice to registrants and contacts:
    1. Click View/Create Invoices                           
    2. Click Create New Invoice
  8. Important Note: If you would like to remove the amount due from the registration you will need to discount the registration:
    1. Click New One-off Discount
    2. Discount the registration

 

 

Commonly Asked Questions

  1. Can I refund a registration that has not yet paid?
    1. No, you will see the following message if you try to refund a registration with no payments.
  2. How do I resend receipts on a registration? 
    1. View the registration list page, click the options section and select Resend Receipts
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