Why is my imported label not showing up?

Teena Blaydes -

Reasons a standard label will not show up:

  • "name is already taken"
    • If importing a "public" label, label_type must be specified
      • defaults to "normal" label - institution only and will fail to import
    • Label is already created and "used for" has been specified within Handshake
      • If importing contact labels, used for must be adjusted for "All"; they cannot be applied if set to Employers or Appointments, for example
  • "unable to find identifiable"
    • Generally due to that user or event/appointment not being in the system
      • If you can confirm that this is inaccurate and the user is in the system, check the formatting to ensure it meets Handshake requirements

 

Please see label formatting: http://documentation.joinhandshake.com/en/latest/csv.html#labels

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