Importer Errors: Student Profile Not Updated after Import

Possible reasons why the user or a change is not showing up after a sync has been processed:

• • The information type or user you are searching for is not being sent in your student file
  • Check the file
  • Check with IT team
  • Check with registrar
  
  
  • The information is being sent but it is not formatted correctly
    • Check headers (must be downcased)
    • Check values (for fields with preset values - case sensitive)
    • Documentation: Here (Student formatting) and Here (References to values)
  
  
  • The student is not in the student sync
  
  
  • Student is in the student sync but their username or other sensitive field is different than what is configured in-app
    • This will cause a failure in the record due to "attempting to change sensitive fields"
    • See: What is a sensitive field and how do I change it?