What are student reviews and how do I see them?

Mallory Wheaton -

 

What are Student Reviews? Student Reviews are an opportunity for students to share feedback on internship experiences with other students and their employer.  We encourage students to provide honest, constructive feedback in their own voice. Students may edit, update or delete their reviews at any time.

 

All reviews must comply with our Content Guidelines before being posted on your Handshake Company Page. You can find more information on our Content Guidelines in the section below.

 

If your company has reviews, in late February, you will receive an email linking to a preview of your reviews. You will have the opportunity to check out your reviews and flag any you’d like us to take a second look at before they are published in early March.

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Example Handshake Company Page with Reviews

 

 

Why Student Reviews?

We want to help employers:

  • Engage all students by giving them an authentic look into the company from their peers.
  • Tell your brand story by activating former interns as brand ambassadors.  
  • Get authentic feedback by giving you access to thoughtful, nuanced, reviews written by students from all backgrounds and moderated by us.

We want to help students

  • Explore careers and make decisions with more information
  • Get advice specific to the companies and roles they’re interested in
  • Gain insight into company culture, mentorship, and learning, which is often harder to gauge

How do I access my reviews?

If your company received a review from a student at one of our 81 pilot schools, you’ll receive an email on Feb 28. You’ll then be able to log into Handshake to access and peruse all your reviews.

 

Did you get feedback from employers while developing Reviews?

Yes, we consulted with employers from across a diverse range of industries, geographies, and sizes. Their feedback was largely positive - many were excited about the opportunity to reply to reviews and engage with students in new ways. We believe all concerns raised in that process have been addressed in our content and moderation policies.    

 

How do you ensure only appropriate content is published?

Our Content Guidelines, produced below, ensure all reviews are appropriate for publishing.

  • Authoritative: The reviewer must have worked for the employer being reviewed
  • Unique: Only one review per internship or job experience
  • Original: All reviews should be original
  • Comprehensible: All reviews should be literate and comprehensible
  • Not Personal: No negative reviews that identify individuals or contact info
  • Not Profane: No profanities, threats of violence or discriminatory language
  • Not Confidential: Cannot reveal confidential company information
  • Not Spam: No advertisements or irrelevant content

Our moderation process ensures all content conforms to guidelines. 96% of reviews passed our moderation process - the majority of our reviews  are high quality, thoughtful and constructive.

Anyone on the network - students, employers or Career Centers - can flag a review for additional moderation.

 

Can you provide an overview of how the moderation process works?

After students submit their review, their submission undergoes a multi-step moderation process before publication:

  1. Automatic text analysis: highlights any questionable language for review
  2. Moderator manually scans reviews, decides whether to publish content
    1. Reviews 100% of reviews flagged by text analysis
    2. Spot-checks 20% of all reviews against other content guidelines

Post-publication, there are also easy ways for employers, career centers, and other students to flag reviews that do not meet our content guidelines. On every review, there is a little “flag” icon, you will be able to click, and an easy way to tell us why you flagged that review. After a review is flagged:

  1. The review is taken down, pending secondary moderation. The student who wrote it will be notified that the review was flagged, and why.
  2. Flagged content is reviewed again, with notes from user who flagged it.
  3. Flagged reviews will be judged against content guidelines. Flagging must be more detailed than “I just don’t like this review”.
  4. We are aiming for an SLA of 3 business days between any flagging and a moderation decision.

 

What about industries with higher standards of confidentiality? How do you catch sensitive but not “inappropriate” content?

This provision is covered in our Content Guidelines, under the “Not Confidential” clause. With feedback from several employers in these more “sensitive” industries, particularly financial services, our employment and privacy counsel developed extensive guidelines for our moderators to ensure we are not publishing confidential company information, or that we can respond quickly if such content is published before being flagged.

 

How can I leverage Student Reviews to engage with students and promote my brand?

You will have the opportunity to preview reviews starting on Feb 28, and reply to reviews. 87% of students prioritize brand and meaningful work.  This is a great opportunity to proactively address feedback, promote your brand and show students you are engaged and listening.

 

Will I be notified every time I receive a new review?

By default, all recruiters for a given employer will receive in-app (not email) notifications every time a new review is published. Each recruiter will have the option to opt-in to email notifications on an individual basis if they so choose. Please check your settings on Feb 28 if you would like to receive email notifications.

 

How are reviews collected and posted?  

Handshake asks students to review their recent internship experiences. We ask them:

Background Info

    • Employer, Role, Location, Duration of Internship
  • Your Experience
    • What did you like?
    • What do you wish had been different?
    • What advice would you give a future intern?
  • Interview
    • What was the process like?
    • What was one question you were asked?

The Handshake Team then reviews these against our Content Guidelines before they are posted.

 

Can I flag a review for removal?

Yes. If a student leaves a review that you believe violates Handshake’s Content Guidelines, you may flag the post for moderation. Our content moderators will check that review and, based on the Content Guidelines, determine whether to keep the review up or remove the review from public view. In most cases, we will notify the student of the complaint and provide an opportunity for them to correct the issue.

 

What schools are participating in the pilot?

Abilene Christian University
Adrian College
Alabama A&M University
Arizona State University
Babson College
Bard College
Bates College
Belmont University
Bethany College
Boston University
California Polytechnic State University – San Luis Obispo
Central Michigan University
Colby College
Covenant College
Creighton University
Davidson College
DePaul University
Dickinson College
Eastern Michigan University
Emory University
Fayetteville State University
Florida Agricultural & Mechanical University
Florida State University
Fordham University
George Washington University
Georgetown University
Georgia State University
Harvey Mudd College
Illinois Institute of Technology
Indiana University of Pennsylvania
Ithaca College
Johns Hopkins University
Lehigh University
Loyola Marymount University
Michigan State University
Muhlenberg College
Oakland University
Pepperdine University
Princeton University
Purdue University Northwest
Rice University
Rochester Institute of Technology
Saint Louis University
Seton Hill University
Southern Methodist University
Stanford University
Stony Brook University
The University of Michigan
The University of Oklahoma
The University of Tampa
Tulane University
University at Buffalo
University of Arizona
University of California Berkeley
"University of California, Irvine"
"University of California, Santa Barbara"
University of Central Florida
University of Delaware
University of Georgia
University of Kentucky
University of Miami
University of New Mexico
University of North Carolina - Chapel Hill
University of North Texas
University of Pennsylvania
University of Pittsburgh
University of Redlands
University of San Diego
University of South Carolina
University of Tennessee at Martin
University of Vermont
University of Virginia
University of Wyoming
Vassar College
Villanova University
Wake Forest University
Weber State University
Wellesley College
Wesleyan University
Wichita State University
Worcester Polytechnic Institute - WPI

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