Importer: How to Re-Upload Failed Rows

Shelby Marter -

If you processed a job in the Importer and noticed that a few of your rows failed: Use this article as a guide to identify & analyze any failed rows, and then adjust in order for the file to successfully process (and the information to display in Handshake).

 

 Identify Failed Rows:

1. Once you've ran a file, you will see a status update:
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 2. If there are errors, select the View / Download Results button in the top right corner: 

 Specifically this button:

Screen_Shot_2018-07-06_at_11.04.46_AM.png 

3. Select the Download Failed Rows CSV button to see the records that erred

 

4. Review this article to understand the common importer error messages - and how to adjust in the file.

 

Re-upload the File

1.  Once you've updated the incorrect or failed formatting, create a new import job with the basic requirements (file, job type, etc)

Screen_Shot_2018-07-06_at_11.11.59_AM.png

 

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2. Save - and request to run! 

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Additional Resources:

Explore a few of our go-to Importer articles:

 

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