Handshake maintains highly reputable emailing domains to ensure that emails are delivered. However, email delivery can sometimes fail due to the various systems in between Handshake and students which are designed to prevent email abuse. In order to maintain high deliverability, Handshake monitors and acts on spam scores, blacklisting, IP throttling and more.
In addition to whitelisting IPs and domains, please identify any internal limitations you may have with receiving email and surface them to your University Success Manager.
(e.g. 5k rate limit for recipients every hour)
Whitelist by IP
We send email from a dedicated set of IP addresses, please whitelist all of these:
18.104.22.168 22.214.171.124 126.96.36.199 188.8.131.52 184.108.40.206
Whitelist by Domain (Optional)
We only send email from these domains:
joinhandshake.com notifications.joinhandshake.com mail.joinhandshake.com m.joinhandshake.com
g.joinhanshake.com cm.joinhandshake.com cmail19.com cmail20.com outbound.createsend.com
How to Whitelist if you use Google Apps
Google Apps Console for Gmail as this will ensure no messages are flagged as spam. This can be accomplished by following this: https://support.google.com/a/answer/60751?hl=enThere are also some general guidelines for bulk emailing recommended by Google if you are mass emailing using Handshake: https://support.google.com/mail/answer/81126
How to Whitelist if you use Microsoft Office 365
Office 365 admin portals. This can be accomplished by following this: https://technet.microsoft.com/en-us/library/jj200718(v=exchg.150).aspx
Note: The new 'Clutter' folder can also be an issue. Please see this guide and share with users if this occurs: https://nicholscollege.bloomfire.com/posts/2536460-how-to-stop-mail-from-going-to-clutter-folder