Handshake provides multiple roles for Premium partners to empower each team member with the right level of access and tools. This resource provides a full list of available roles, details on what each role can and cannot do, and instructions to make changes to team member roles.
Note: Only the company Owner or Admins can make changes to team member roles in Handshake.
If you are not presently a Handshake Premium partner, refer to Employer Roles & Admin Tools!
Premium features are for Handshake Premium accounts only. For more information, please check out this resource.
Topics:
What does each Role do?
Each available role in Handshake is listed below the virtual fairs note, along with details about what each can and cannot do. Roles are listed in order of most to least permissions, so Student Ambassador is the most restrictive role setting.
Virtual Fairs Note
Only Recruiters, Owners, and Admins will be able to register for a fair and create the fair schedule. All role types may host (launch video for) group and 1:1 sessions, regardless of seat type.
If you've been designated as Schedule Owner and receive an error "You do not have permission to do that. Please contact the Handshake team or your local administrator.", this indicates that you do not have the necessary permission to proceed.
Contact your company's Owner to update your role in Handshake or designate a new Schedule Owner.
Account Owner
There is only a single Owner for every Handshake account (company profile).
If you've recently been granted Owner access or you'd like to learn more, check out Additional Resources for Owners and Admins.
| Core Owners can: |
+Premium Seat can: |
Owners cannot: |
- Do everything an Admin can +
- Deactivate Admins
- Be the clear point of contact for new recruiters at your company trying to gain access to Handshake
|
- Create Segments
- Run Campaigns and Review Results
- Create School Lists
- Access the Your Candidates page
- Use advanced filters on the Search All tab
- Bulk Message Students from the "Candidates"/“Search All” tabs (limit 500)
- Search for schools with advance student criteria (School Explorer Only)
- Access Talent Analytics (more information here)
|
- Be deactivated
- if the Owner has left the company, Ownership must be transferred to another team member.
|
Admins
Admins can do everything Recruiters can, plus more advanced access.
| Core Admins can: |
+Premium Seat can: |
Admins cannot: |
- Approve or decline new users
- Deactivate (non-Admin) users
- Edit user accounts and configure account roles
- Edit the Company Page brand
- Manage the company profile
- Configure global employer settings
|
- Create Segments
- Run Campaigns and Review Results
- Create School Lists
- Access the Your Candidates page
- Use advanced filters on the Search All tab
- Bulk Message Students from the "Candidates"/“Search All” tabs (limit 500)
- Search for schools with advance student criteria (School Explorer Only)
- Access Talent Analytics (more information here)
|
- Deactivate other Admin accounts
- Be the point of contact listed for new team members
|
Recruiter
Recruiters are the most common account type in Handshake. They can engage in all of the standard recruiting activities you’d expect in Handshake. The standard Recruiter account can do everything that Hiring Managers can do, plus more advanced access.
| Core Recruiters can: |
+Premium Seat can: |
Recruiters cannot: |
- Create and manage Job postings & Interview schedules
- Review and manage applications
- Request events / register for fairs
- Request School Access
- Create the initial schedule for virtual fairs (as Schedule Owner)
+Virtual Events Module:
|
- Create Segments
- Run Campaigns and Review Results
- Create School Lists
- Access the Your Candidates page
- Use advanced filters on the Search All tab
- Bulk Message Students from the "Candidates"/“Search All” tabs (limit 500)
- Search for schools with advance student criteria (School Explorer Only)
- Access Talent Analytics (more information here)
|
- Manage the company profile
- Approve or decline pending team members
- Reactivate, deactivate, or edit team member accounts
|
Hiring Manager
This role provides access to things typical Hiring Managers need to do - from on-campus event involvement, to reviewing and managing applications.
| Core Hiring Managers can: |
+Premium Seat can: |
Hiring Managers cannot: |
- Review Job & Interview applications
- Be tagged in Campaigns
- Launch Check-in Kiosks
- View schools approved to connect with your company
- Add / Remove approved schools to their favorites list
- Use the Search Students page & view / message students in a 1-1 message
- Host sessions in virtual fairs
- View profiles for students that sign up for virtual fair sessions (for past or upcoming fairs, regardless of whether the Hiring Manager is participating in the fair)
- Via the student profile:
- Message the student in a 1-1 message
- View and add notes
- Create a new label
- Manage virtual fairs schedules
- Review Event & Fair RSVPs
- Via the RSVPs list:
- Message students in a bulk message (limit 100)
- View and add notes and evaluations (if you have the VEM package)
- Download public student resumes
|
- Create School lists
- Access the Your Candidates page
- Use advanced filters on the Search All tab
- Bulk Message Students from the "Candidates"/“Search All” tabs (500 per send)
Premium seat not included in the Talent Engagement Suite.
|
- Create or manage jobs or on-campus interview schedules
- Manage the company profile
- Approve or decline team member requests
- Reactivate, deactivate, or edit team member accounts
- Request school access
- Request events / register for fairs
- Create an initial virtual fair schedule (as Schedule Owner)
- Access Segments, Campaigns, or Analytics
|
Ambassador
Ambassador Module required
Ambassadors can do everything that Representatives can, as well as be tagged in Campaigns and launch check-in kiosks.
Think of this role as ‘read-only’ rights to all things event related; they can help you with candidate engagement, but they can’t do anything else or see any personal data like a student’s application.
Tip: From the Teammates page directory, click the three dots menu to the far right of the Ambassador's name, then click Set to public, so that students may view the Ambassador's profile!
| Core Ambassadors can: |
+Premium Seat can: |
Ambassadors cannot: |
- Be tagged in Campaigns
- Launch Check-in Kiosks
- View schools approved to connect with your company
- Add / Remove approved schools to their favorites list
- Use the Search Students page & view / message students in a 1-1 message
- Host sessions in virtual fairs
- View profiles for students that sign up for virtual fair sessions (for past or upcoming fairs, regardless of whether the Ambassador is participating in the fair)
- Via the student profile:
- Message the student in a 1-1 message
- View and add notes
- Create a new label
- Manage virtual fairs schedules
- Review Event & Fair RSVPs
- Via the RSVPs list:
- Message students in a bulk message (limit 100)
- View and add notes and evaluations (if you have the VEM package)
- Download public student resumes
|
- Access the Candidates tab
- View the Your Candidates tab
- Use advanced filters on Search All tab
- Bulk Message Students from the "Candidates"/“Search Students” tab (500 per send)
Premium seat not included in the Talent Engagement Suite.
|
- Approve or decline new team member requests
- Edit team member roles
- View, create, or manage jobs, on-campus interview schedules, or applications
- Manage the company profile
- Approve or decline team member requests
- Reactivate, deactivate, or edit team member accounts
- Access, request, or manage school access
- Request events / register for fairs
- Create an initial virtual fair schedule (as Schedule Owner)
- Access Segments, Campaigns, or Analytics
|
Representative
The Representative role-type enables team members to do everything a Student Ambassador can do, plus additional access.
| Representatives can: |
+Premium Seat |
Representatives cannot: |
- Host sessions in virtual fairs
- View profiles for students that sign up for virtual fair sessions (for past or upcoming fairs, regardless of whether the Representative is participating in the fair)
- Via the student profile:
- Message the student in a 1-1 message
- View and add notes
- Create a new label
- Manage virtual fairs schedules
- Review Event & Fair RSVPs
- Via the RSVPs list:
- Message students in a bulk message (limit 100)
- Download public student resumes
- **View and add notes and evaluations (if you have the VEM package)
|
No change with a Premium seat. |
- Be tagged in Campaigns
- View, create, or manage jobs, on-campus interview schedules, or applications
- View the RSVPs tab on events / fairs
- Manage the company profile
- Approve or decline team member requests
- Reactivate, deactivate, or edit team member accounts
- Access, request, or manage school access
- Access the Candidates or Search Students tab
- Request events / register for fairs
- Create an initial virtual fair schedule (as Schedule Owner)
- Access or utilize Segments, Campaigns, or Analytics
|
Student Ambassador
Ambassador Module required
The Student Ambassador role is the most restricted role-type –– it allows just enough access for the team member to participate in a virtual fair and follow up with students. With additional packages, they can participate similarly in events and employer-hosted meeting scheduling and be tagged in Campaigns.
Tip: From the Teammates page directory, click the three dots menu to the far right of the Student Ambassador's name, then click Set to public, so that students may view the Student Ambassador's profile!
| Student Ambassadors can: |
+Premium Seat |
Student Ambassadors cannot: |
- Host sessions in virtual fairs
- View profiles for students that sign up for virtual fair sessions (for past or upcoming fairs, regardless of whether the Student Ambassador is participating in the fair)
- Via the student profile:
- Message the student in a 1-1 message
- View and add notes
- Create a new label
- Manage virtual fairs schedules
With the additional packages below, Student Ambassadors can:
- Premium TES: Get tagged in Campaigns
- Premium Events Module (VEM): Get added & participate in Virtual Employer-hosted Schedules & Virtual Events
|
No change with a Premium seat. |
- View, create, or manage jobs, on-campus interview schedules, or applications
- View the RSVPs tab on events / fairs
- Manage the company profile
- Approve or decline team member requests
- Reactivate, deactivate, or edit team member accounts
- Access, request, or manage school access
- Access the Candidates or Search Students tab
- Request events / register for fairs
- Create an initial virtual fair schedule (as Schedule Owner)
- Access or utilize Segments, Campaigns, or Analytics
|
How to Configure New Roles
1. As a Company Owner or Administrator, click on your name in the upper-right corner of Handshake, then click on Teammates.
2. Locate the user you'd like to update, then click the three dots menu to the far right in the row and click Edit user.
3. Locate Role on the page, below Bio, and click the dropdown to select the Role-Type you’d like for each user.
4. Click the green Update User button in the lower-right of the page to save changes.
Additional Resources for Owners and Admins
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