Skip to main content
Handshake Help Center

What can we help you find?

Handshake Video Requirements & Troubleshooting (Students)

Tawnya
  • Updated

Twilio is Handshake's video provider for Virtual Fairs, Events, and Interviews. You'll be able to join a virtual fair session, event, or interview up to five minutes early to test your connection. 

Topics:

 

Basic Requirements

  • An internet connection – broadband wired or wireless (3G or 4G/LTE)
  • Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth
  • Supported Devices:
    • Desktop web
      • Make sure your browser allows pop-ups!
    • iOS app
    • Android app 
    • mobile web: We strongly recommend desktop web and native mobile apps for the best experience!
  • Optional, but recommended if you'd like to use video: A webcam or HD webcam - built-in or USB plug-in  
    • Tip: If you're using a webcam that isn't built in to your device, make sure any additional permissions/settings are configured prior to your scheduled virtual interaction!

 

Troubleshooting

You can use this checklist to solve many of the video issues you might experience: 

  • Make sure that you have a reliable Internet connection. 
  • Make sure that you are using a supported browser. 
    • We recommend Chrome or Firefox for the best experience.
      • If you choose to use Microsoft Edge, please make sure you've updated to the latest version! 
    • Browser & OS support: https://www.twilio.com/docs/voice/client/javascript#supported-browsers
    • In Safari there may be an issue where some people may not hear sound. We are going to try and solve for this by adding an “unmute speaker audio” button users should tap to get Safari to publish the sound. unmute_speaker_audio.png
      • Participants could also go to preferences-->websites and change joinhandshake.com from “Stop Media with Sound” to “Allow All Auto-Play”
      • safari_setting.png
  • Minimize the number of resources (i.e. close unused tabs and applications) on the computers/devices when using video.
  • Move closer to your router.
  • Confirm that your speakers and volume control both work.
    • Test the sound and microphone by using another platform or application through your device.
  • Confirm that your device can play video.
    • We recommend testing this by watching a video on Youtube.
  • Confirm that you've granted permission on your browser or app for both audio and video.
  • Double-check that pop-ups are allowed in the browser - the video will open in a new tab or window.
  • Refresh the page on your browser on desktop or mobile. 
  • Restart the browser, or close the app and reopen.
  • Try a different supported browser. 
  • Restart your computer or device. 

 

Windows 10 Troubleshooting

Windows has its own privacy settings for microphone & camera that are independent of the browser. By default in most cases this is turned off.


There are two settings pages:

  • Settings > Privacy > Microphone
  • Settings > Privacy > Camera

 

Both pages have two toggles: 

  • Allow apps to use my microphone/camera (used for built-in microsoft apps from their app store)
  • Allow desktop apps to use my microphone/camera (used for things like browsers and zoom)

The second toggle can only be enabled if the first is enabled, so users will need to turn both toggles on in both places for their browser to be able to access their mic and camera. 

 

Timezone Troubleshooting

If you're missing upcoming fair sessions or seeing unexpected start times, you may need to update your computer's timezone. Handshake does not have a timezone setting that may be adjusted - we pull timezone from your computer's selected timezone. 

We recommend setting the timezone to update automatically to ensure the most accurate display in Handshake. 

To change your timezone on: 

Comments

0 comments

Article is closed for comments.