Handshake Digital Assistant is an AI-powered chatbot designed to help with support questions. Responses are generated based on knowledge sources configured by our Knowledge Management team. When tickets are created for our Support Team, conversation transcripts are passed into the ticket to help resolve the query. For tips using the chatbot, refer to Best Practices: Leveraging the Help Centre Chatbot.
Relationship to Handshake's Terms of Service
Use of our platform and services, including use of our support chatbot, is governed by our Terms of Service, which are fully incorporated into these Support Chatbot Terms.
Chatbot limitations
Our support chatbot is an automated service powered by a third-party provider, Decagon.ai, and is provided as a convenience. You understand that support chats may provide inaccurate or incomplete information, and are not a substitute for reviewing Handshake's terms and policies. You understand that the support chat cannot speak for Handshake, modify our terms or policies, or make any binding promises to you. We do not assume, and expressly disclaim, liability for actions taken or not taken based on the chatbot’s responses. Users of the chatbot bear sole responsibility for their interactions with the chatbot.
Privacy notice
You understand that support chats are facilitated by and provided to a third-party service provider, Decagon.ai, together with that vendor's subprocessors and service providers. Our privacy policy applies to all support chat data, including any personal data voluntarily input into the chatbot, and governs how we and our service providers may collect, record, access and use support chat data and transcripts.