If your office created an on-campus employer account in Handshake, staff who request access to that account may remain pending if no employer staff member is available to approve them.
This article explains how to locate a pending user and manually add them to the on-campus employer account.
Before you begin
Identify pending users with a saved search
Handshake does not send a notification when users request access to the employer account.
To help your team identify pending users, create a saved search in Contacts.
In the search bar, enter your email domain (e.g., sol.edu), then apply this filter:
- Employer user status: Pending
For detailed instructions on creating and saving the search, refer to Create a Saved Search.
Add a pending user to the employer account
1. On the Contacts page, enter the contact’s name in the search box.
2. Click the contact’s name to open the contact record.
3. On the contact record, click the black View user profile button.
4. On the user profile page, copy the user’s email address, then click the hyperlinked company name.
5. When the company profile loads, click the three-dot menu, then select Edit from the dropdown.
6. On the edit page, click Staff Management from the left menu.
7. Enter the user’s email address in the Add existing user by email... field, then click the Add User button.
8. A green confirmation banner appears with the message "Staff member was successfully added".