If you have previously contacted our Support Team or tried to find a phone number on our website or Help Center, you may have learned that Handshake currently does not provide a phone support line for employers or students.
We would like to provide an explanation for why we currently do not offer this. Hint: It is not to make your life more difficult, we assure you.
Scaling: Handshake is an up-and-coming tech company that's scaling at a rapid pace! We use email support to provide the best and fastest assistance to our users. This allows us to prioritize each user's request and maintain a cost-free platform for you.
Information Gathering: because of our current online support system, we can quickly gather the information we need from you (such as your email address) before we begin researching your concern. Saving time on our end allows us to respond to your inquiries and concerns more quickly and accurately.
- Documentation: Email support enables us to provide you with documentation that you can refer to multiple times. It also allows us to direct you to our Help Center resources and prioritize creating new content for your specific issue or question.
- Cost: We're able to offer unlimited email support to our users and still keep our product free of cost to employers and students. While we may not offer phone support, we're eager to tackle all of your questions via email!
To contact our Support Team, refer to Handshake Resources and Contacting Support.
Interested in learning more about Handshake?
Join us biweekly for live employer office hours, our more in-depth training webinars, or view recordings of webinars past. You can sign up and find all the details at https://joinhandshake.com/employers/resources/.