As a Handshake AI Fellow, you’ll use a few different tools and platforms as you move through onboarding, training, and project work. We know questions come up, so we’ve put together a simple guide to help you figure out the fastest way to get support.
Before reaching out, we recommend starting with your project materials, onboarding guides, and FAQs, as most common questions are answered there. If you’re still stuck or something doesn’t look right, the Handshake AI Fellow Experience team is always here to help.
Contact Handshake AI support for:
Questions related to:
- Onboarding
- Trouble accessing practice tasks or viewing assigned projects
- Issues with the Handshake annotation platform
- Project invites, timelines, or clarification on which project you’re staffed to
- Questions around time tracking
- Payment related questions such as missing or delayed payments after hours are logged
- Eligibility
You can contact support directly through the Handshake AI platform. Look for the support or help option within your dashboard to submit an inquiry. Make sure you're logged in when you reach out so your account information is accessible to the team.