Skip to main content

Handshake Help Center

What can we help you find?

MOVE Fellowship Support Guide

Jaci
  • Updated

As a Fellow in the MOVE program, you’ll interact with different tools and platforms during your  onboarding, training, and project work. To ensure you receive timely and accurate assistance, here’s a guide on who to contact for different types of support. 

 

Contact Handshake AI Support For:

Handshake oversees the entire MOVE Fellowship Program, including onboarding, tasking, and project coordination.

Reach out to Handshake Support if you need help with:

  • Questions about onboarding
  • Trouble accessing practice tasks or viewing assigned projects
  • Issues with the Handshake annotation platform
  • Project invites, timelines, or clarification on which project you’re staffed to
  • Questions around time tracking or timespend
  • Payment relates questions such as missing or delayed payments after hours are logged
  • Eligibility
     

 

Contact Deel For:

Deel handles contracts and payments for MOVE projects.

Use Deel support for inquires such as:

  • Changing your payment method or banking information
  • Tax forms (W-9, W-8BEN, etc.)
  • General technical issues with the Deel platform
     

How to Reach Deel Support:

  • Visit the Deel Help Center for help with the platform
  • Use the in-platform chat in your Deel dashboard that’s available 24/7 by clicking the “?” icon and select Ask for Help to start a chat.
     

Note: You’ll receive your Deel invite after the onboarding webinar and upon accepting your first project offer.

 

Contact Disco For:

Disco is the community and communication hub for MOVE Fellows and the Handshake team.

Reach out to Disco Support for:

  • Technical issues or troubleshooting within the Disco platform
  • Trouble accessing webinars, community docs, or communication threads
     

How to Reach Disco Support:

 

 

Need to update your email address?

To update your email address for the Handshake annotation platform or Google Group, contact our Handshake AI Support team. 

To update your email address for Deel, follow the steps provided here.

 

 

Still unsure who to contact? Start with Handshake AI Support—we’ll help route you to the right place!