When students receive messages from employers, they have the ability to report those messages to our Trust and Safety team for further review. These reports are conducted within 24 business hours.
Click on the expandable headers to learn more.
Reviewing Message Reports
Handshake puts a lot of focus on keeping students safe on the platform. With this, students may report employer messages at any time they feel an employer should be reviewed.
When a student reports a message, our Trust and Safety team is notified and they'll proactively reviews the instance and take additional action if needed.
To learn more about the student process for reporting an employer via message, refer to Safety: Report a Message.
Reviewing Spam and Harassment Reports
When our team receives a spam or harassment report, they will immediately review the message as well as the employer. This review includes:
- message content (valid job link, errors/grammar, message counts by user, etc.)
- valid website
- email domain (generic email or if a corporate domain, ensure user matches company)
- other Terms of Service violations (available here)
If the user is found to be in violation of our Terms of Service, does not meet account expectations, or fraudulent that user will be suspended. Our team will work with users on a case-by-case basis to recover their account if applicable.
Spam Reports are managed internally and students should not expect a reply, however, Harassment Reports will be responded to individually by our Trust & Safety team after the review has concluded, or if more information is needed.
It's important to note that a majority of these reports do not result in a case of fraud. The majority of fraudulent employers are identified via our flagging system. You can read more on this in Safety: Flagging an Employer.