AI-Assisted Direct Messaging helps you connect with top candidates faster by generating personalised draft messages for 1:1 outreach.
Whether you're inviting a student to apply for a job or encouraging an applicant to interview, the AI creates a tailored draft based on the candidate’s CV, Handshake profile, and your job description.
This feature is designed to boost your team’s efficiency, reduce time spent crafting outreach, and ultimately shorten time to hire.
Note: This workflow automation tool does not influence employment decisions, and while it cannot be disabled or opted out of, using the AI-generated message is entirely optional.
AI-Assisted Direct Messaging is available to Handshake Pro, Essentials and Handshake Talent Engagement Suite customers. For more information, please check out this resource!
Using AI-assisted direct messaging
To access AI message drafts, you must send a message from the Matches or Applicants tabs of an active job.
AI-generated drafts are only available when messaging one candidate at a time. If you select multiple candidates, the AI message will not appear.
To compose your message using AI, navigate to the active job posting and click either of the following tabs:
Matches
Applicants
When you click to send a candidate a message, the message composer will open with an AI-suggested message pre-filled.
The AI-generated message is based on:
Their Handshake profile
Your job description, including requirements and qualifications
Note: Messages are never sent automatically, and candidates will not be notified that AI was used.
Customising the AI-suggested message
You have full control over the message before sending. Use the options below to tailor the message to your needs:
Regenerate the message
Click the Regenerate icon (circular arrow) to generate a new AI-suggested draft.
Note: You can regenerate the message up to 99 times per job match or candidate.
Delete the message
Click the trash bin icon to permanently remove the AI-generated message and start from scratch.
Edit and format the message
Use the toolbar at the bottom of the message composer to:
Customise the text
Format your message
Add attachments or templates