Importer: Re-Uploading Failed Rows

Liz Gehret -

If you processed a job in the Importer and noticed that a few of your rows failed, you can use this article as a guide to locate and download any failed rows. Once you've found the failure cause for each row, you can make the necessary adjustments and re-submit your file for processing.


 Identify Failed Rows:

1. From your job's overview page, you will see a status update at the top of the page:

 2. If there are any failed rows (highlighted in red under the Progress bar), select the View / Download Results button in the upper right corner of the job overview page: 

 Specifically this button:


3. Select the Download Failed Rows CSV button from the row details page to see the records that failed to upload:


4. Review this article to understand the most common Importer error messages and how to make the necessary adjustments in your file.


Re-upload the File

1.  Once you've made the necessary content/formatting adjustments to your failed rows file, you'll also want to make sure to remove the columns with the status and response headers.

2.  Create a new Importer job with the basic requirements (file, job type, etc):




2. Save - and request to run! 


Additional Resources:

Explore a few of our go-to Importer articles:


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