Unable to Join Sessions

If you are unable to join a scheduled session that you're registered for, refer to the following troubleshooting steps to assist you in joining!

Make sure your device has a reliable Internet connection. If you're using mobile data, confirm you've granted permission for the app to use that connection.
- iOS: Open the Settings app, scroll down and tap "Handshake", then make sure Mobile Data is toggled on. Alternatively, navigate to Settings > Mobile, then toggle Handshake on.
- Android: Open the Settings app, then navigate to Wireless & networks > Data usage > Network access, then make sure Handshake is checked for Mobile data.
Close and reopen the app
Restart your mobile device

Make sure your computer has a reliable Internet connection
- Minimise the number of resources (i.e. close unused tabs and applications) on the computer
- If you're on wifi, move closer to your router
- If you're using ethernet, try unplugging the cable and reconnecting it
- Daily provides a network test to test your internet, audio, visual, etc: https://network-test.daily.co/index.html
Use the latest version of a supported browser.
- We recommend Chrome for the best experience!
Make sure that pop-ups are allowed in the browser. Video sessions will open in a new tab or window, so pop-ups will need to be allowed.
Refresh the page in your browser
Quit and restart the browser
Restart your computer

Handshake Help Centre