Drop-in appointments allow students to check in and meet with career services staff without scheduling an appointment in advance.
To offer drop-ins, enable the option on an Appointment Type, then optionally use Appointment Blocks to control when that type is available for drop-ins.
Enable drop-ins for an Appointment Type
- Click your name in the upper-right corner of Handshake, then select School settings.
- Select Appointment Types from the menu on the left.
- Create a new Appointment Type or edit an existing one.
- On the Details step, toggle on Enable drop-in. This allows students to select the Appointment Type when checking in for a drop-in appointment.
- Complete the remaining steps, then save the Appointment Type.
For complete instructions on creating and editing Appointment Types, refer to School Settings: Appointment Types.
Configure a drop-in Appointment Block
Create a drop-in Appointment Block when you want an Appointment Type to be available only during designated dates and times. When creating or editing the block:
- Select Reserve for drop-in.
- Enter the dates and times during which you are available.
- Select the Appointment Types offered during the block.
- Configure the remaining block settings, then save the block.
Students cannot schedule appointments in advance during a block reserved for drop-ins. If you want to offer scheduled and drop-in appointments during the same period, create separate Appointment Blocks for each.
For complete Appointment Block instructions, refer to Configure Your Personal Appointment Availability (Appointment Blocks & Types).
How drop-in availability works
The Check-In Kiosk evaluates whether an Appointment Type has Enable drop-in toggled on and whether the student meets the applicable qualifications and label restrictions. Appointment Blocks affect availability in the following ways:
- If a drop-in-enabled Appointment Type is associated with one or more drop-in Appointment Blocks, students can select it only while a matching block is active.
- If a drop-in-enabled Appointment Type is not associated with any drop-in Appointment Blocks, students can select it whenever the kiosk is open for drop-ins.
As a result, students may not be presented with every drop-in-enabled Appointment Type at a given moment.
Troubleshoot a missing Appointment Type
If a student cannot find an expected Appointment Type at the kiosk, confirm that:
- Enable drop-in is toggled on for the Appointment Type.
- The student meets the Appointment Type's qualifications.
- The student meets any applicable label restrictions.
- A matching drop-in Appointment Block is active, if the Appointment Type is associated with drop-in blocks.
- Allow drop-in appointments was selected when the kiosk was launched.
- The office location and career center selected when launching the kiosk match the intended appointments.
If the Appointment Type is associated with a drop-in Appointment Block, also review the block's start and end times, start and end dates, time zone, selected days, and associated Appointment Types.