View your subscription details, including billing and renewal dates, and manage your plan easily on the Subscription page in Handshake.
The job owner, purchaser, and teammates with the appropriate permissions can upgrade jobs and manage the subscription.
These features are for Plus accounts only. For more information, please check out this resource.
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Access plan information
Click your name in the upper-right corner of any page, then select Subscription.
Note: If you are a former Plus customer and want to access your past invoices, select Manage invoices from the name dropdown. This will redirect you to Stripe's billing portal, where you can view and download your invoices.
Plan details are viewable by all users, but can only be edited by the Owner/Admin and the original plan purchaser.
The Subscriptions page includes:
- The number of upgraded jobs, upcoming charges, and the current payment method.
- A job card for each upgraded job, showing the job title and creation date.
To access past invoices or update your billing information, click the hyperlinked text Billing details in the upper-right corner of the page. You will be redirected to the Stripe portal.
Manage upgraded jobs
View job
To view an upgraded job, click the ellipsis icon in the upper-right corner of the job card, then select View job.
Learn more about Navigating the Posting Page.
Upgrade an additional job
You can have up to 10 jobs concurrently upgraded on Plus.
To upgrade additional jobs, click the button Upgrade additional job, then either select an existing job or create a new one.
Downgrade job
1. Click the ellipses icon on the job card, then select Downgrade job....
2. Rate your experience with Handshake Plus, select the reason for downgrading the job from the available radio buttons, then click the white button Continue to downgrade.
3. If prompted to move your benefits to another job:
- Choose a job, then click the button Yes, replace job to transfer benefits
— OR — - Click the button No, downgrade job to continue downgrading the job.
4. On the next screen, you'll be asked to confirm whether you want to downgrade the selected job. This page will display:
- The end date for Plus benefits tied to this job
- A summary of all the features you'll lose after downgrading (e.g., automated outreach, analytics, extra messaging, and support access)
To proceed with the downgrade, click the button Yes, downgrade.
To keep your job upgraded and retain Plus benefits, click the button labeled No, keep Plus.
Once confirmed, the downgrade will be applied, and you’ll continue to receive Plus benefits for this job until your next renewal date.
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Have multiple upgraded jobs?
Downgrading one job will not cancel your subscription—you’ll still have access to Plus features on any remaining upgraded jobs.
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Only have one upgraded job?
Downgrading it will open the slot so you can upgrade another job or cancel.
Note: If a job is closed, either manually or automatically, it will be downgraded automatically. However, the slot will remain open, and your subscription will stay active. To fully cancel or reuse the slot, return to the Subscriptions page and either upgrade a different job or downgrade the slot.
Cancel subscription
To fully cancel your Plus subscription, you’ll need to downgrade each upgraded job individually, and then downgrade the associated slots.
1. On the Subscriptions page, click the ellipsis icon on each upgraded job card, then select Downgrade job.
- Follow the guided steps to complete the downgrade process for each job. For detailed instructions, see Downgrade job.
Note: If a job is closed (manually or automatically), it will be downgraded—but the associated slot will remain active. Your subscription will remain active unless you also downgrade the slot.
2. After all jobs have been downgraded, return to the Subscriptions page.
3. For each job that was previously upgraded, click the ellipsis icon again and select Downgrade slot to complete the cancellation.
Note: Your Plus subscription will only be fully canceled once all upgraded jobs and slots have been downgraded.