Reporting an Issue as an Attendee

If you're experiencing a technical issue during your session, you can report the issue at that time, directly from your video session. 

Click the Settings icon (three dots) in the lower-left corner of the screen, then click Report problem. 

Within the pop-up, choose the type of technical issue you're experiencing (audio, video, chat, other),  then describe what happened in the text box. Once complete, click the blue button Submit report. 

Once reported, it'll be immediately directed to our team for review and followup. We’ll also use these reports to make continuous improvements to the product. 

If there are widespread technical issues, we'll display a message in the product and post it to our status page.

Participants can report any user or message (including the host) for fraudulent, spam, or other inappropriate activity — this can be done via web or mobile. 

When a user is reported, the session host will receive a notification, and hosts can decide whether to remove the participant from the meeting.

Hosts and participants will have additional controls to ensure a safe experience: 

• Hosts and attendees will all need to have Handshake accounts and be on the participants (registration/attendee list) to access your fair. So if someone doesn’t have either of those, they can’t access your fair or sessions.
• Participants can turn video on/off and leave sessions at any time, and hosts can also turn video on/off and end sessions at any time. Once the host has ended the meeting and the scheduled start time has passed, the meeting can't be re-started.
• Participants or hosts can’t edit participant names in sessions.
• Hosts can mute or remove participants from a session and once removed they can’t rejoin
• Group and 1:1 sessions will be encrypted via DTLS/SRTP protocol.

Report user from desktop

Users can be reported from the chat or participants list. 

• To report a user from the chat, hover over the users message in the chat, and click the three dots located to the right of their message, then click Report user. 

• To report a user via the participants list, click on the users name, then click Report user. 

Within the popup, choose one of the following options, then describe the situation (if needed):

• I think this user is fake or fraudulent
• This user is harassing me or someone else

To submit the report, click the blue button Submit report. 

Report user from mobile

Users can be reported from the participants list on the mobile app. 

To report a user, tap the people icon, located in the upper-right corner of the screen. 

Find the user you want to report from the list, then tap the three dots to the right of their name. 

Tap Report... at the bottom of the screen. 

Within the popup, choose one of the following options, then describe the situation (if needed):

• I think this user is fake or fraudulent
• This user is harassing me or someone else

To submit the report, tap the blue button Submit report.