Attendee Requirements for Integrated Video

Prior to attending a session with integrated video on Handshake, we recommend reviewing the requirements included in this resource and adjusting your setup as needed.

Topics: 

• System setup and settings minimum requirements 
• Mobile settings and capabilities 
• Mac system requirements for screen sharing
• Windows 10 required settings for camera and mic

System setup and settings minimum requirements 

• An internet connection — broadband wired or wireless (3G or 4G/LTE)
• Speakers and a microphone — built-in or USB plug-in, or wireless Bluetooth
• Optional, but required if you'd like to use video — a webcam or HD webcam — built-in or USB plug-in
  • Tip: before your scheduled virtual session, make sure that any additional permissions or settings are configured if you're using a webcam that isn't built into your device.
• Desktop or laptop computer — mobile devices (smart phones and tablets, e.g. iPads) are only supported for students using our mobile app on iOS and Android.
• Modern desktop web browser that supports WebRTC — make sure pop-ups are allowed in the browser.
  • We support the latest versions of:
    • Chrome 75 and above
    • Safari 13.1 and above
      • Note: the only sharing option available on Safari is for the entire screen, not for specific apps or browser windows.
    • Firefox 91 ESR and above
    • Microsoft Edge 75 and above
      • Note: non-Chromium versions of Microsoft Edge (versions less than 79) do not support screen sharing capabilities.
    • Electron 6 and above
  • The security and privacy settings of each browser may require you to grant Handshake permission to use your microphone and camera.

Mobile settings

Handshake is currently working on enhancing the mobile experience for users, ensuring that attendees can participate in virtual interactions wherever they may be.  

• iOS 12.1 and later versions
  • If you're using the mobile app via an iOS device, you'll be directed to your device's web browser to participate in the virtual interaction.
    
    • Note: you'll only be able to engage via Safari, as Apple does not allow third-party browsers access to the device's camera or microphone
• Android 5.0 and above with current security and platform updates
  • If you're using the mobile app via Android device, you'll have access to an embedded mobile web experience within the app — this means you won't need to leave the app to participate in the virtual interaction.  

If prompted for permission to access the camera or microphone, you must allow access in order to use video or audio. 

For the best experience, we recommend using Chrome on your desktop.

Mac system requirements for screen sharing

To share a screen or window on a Mac, you must give each specific browser or app permission.

1. Open System Preferences, then select Security & Privacy.

2. Click the lock in the lower-right corner to authenticate for changes.

3. Select the Privacy tab, select Screen Recording, then check the box for the desired browser.

If the browser is open when you change this setting, you must quit and reopen the browser for the changes to take effect.

• Tip: for a smooth experience, make sure this permission is granted prior to your session start time!

Windows 10 required settings for camera and mic

Windows has its own privacy settings for microphone & camera that are independent of the browser. In most cases, this is turned off by default. 

There are two settings pages:

• Settings > Privacy > Microphone
• Settings > Privacy > Camera

Both pages have two toggles:

• Allow apps to use my microphone/camera (used for built-in Microsoft apps from their app store)
• Allow desktop apps to use my microphone/camera (used for things like browsers and Zoom)

The second toggle (for desktop apps) can only be enabled if the first is enabled, so you will need to turn both toggles on in both places for your browser to be able to access their mic and camera.

If you are having issues connecting your AirPods on Windows 10, follow the steps below: 

• Open the Windows Device Manager.
• Click the View tab and select the ‘devices by type‘ option.
• Once there, open the Human Interface Devices and locate the 2 AirPods entries below:

1. (Name) AirPods Audio/Video Remote Control HID
2. (Name) AirPods Hands-Free Call Control HID

• For each of the above entries, right-click and select Properties.
• Click the Power Management tab and uncheck the box next to Allow the computer to turn off this device to save power.

If the Airpods do not appear under Human Interface Devices, follow the alternate steps below: 

1. Open the Windows Device Manager and click on Bluetooth.
2. Right-click Intel(R) Wireless Bluetooth and click the Power Management tab.
3. Uncheck the box next to Allow the computer to turn off this device to save power. 

Note: You will need to have administrator access to the computer in order to adjust these settings.