If you are unable to join a scheduled session that you're registered for, refer to the following troubleshooting steps to assist you in joining!
Handshake mobile app on iOS or Android
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Make sure your device has a reliable Internet connection. If you're using cellular data, confirm you've granted permission for the app to use that connection.
- iOS: Open the Settings app, scroll down and tap "Handshake", then make sure Cellular Data is toggled on. Alternatively, navigate to Settings > Cellular, then toggle Handshake on.
- Android: Open the Settings app, then navigate to Wireless & networks > Data usage > Network access, then make sure Handshake is checked for Mobile data.
- Close and reopen the app
- Restart your mobile device
Computer (desktop web)
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Make sure your computer has a reliable Internet connection
- Minimize the number of resources (i.e. close unused tabs and applications) on the computer
- If you're on wifi, move closer to your router
- If you're using ethernet, try unplugging the cable and reconnecting it
- Daily provides a network test to test your internet, audio, visual, etc: https://network-test.daily.co/index.html
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Use the latest version of a supported browser.
- We recommend Chrome for the best experience!
- Make sure that pop-ups are allowed in the browser. Video sessions will open in a new tab or window, so pop-ups will need to be allowed.
- Refresh the page in your browser
- Quit and restart the browser
- Restart your computer