Document Upload Error "Forbidden"

When uploading a new document, an error may appear that says "Forbidden", typically because of the browser being used.

We recommend using Chrome or Firefox for the best experience, so switch to one of these browsers and try the upload again.

If you happen to run into a problem via Chrome or Firefox, clear your browser's cache and cookies, then try the upload one more time. 

• Clear cache and cookies on Chrome
• Clear cache and cookies on Firefox

For any issues that persist beyond these steps, please submit a ticket to our Support Team by clicking on the dark blue message icon, located in the lower-right corner of this page (desktop or mobile), then filling out the prompts with as much detail as possible.