The appointment waiting room helps career services users monitor and process students who check in for drop-in appointments.
Students appear in the waiting room after completing their check-in at a kiosk.
Launch the waiting room
1. Click Appointments from the left navigation menu.
2. Click the ellipsis icon (...) in the upper-right corner of the page.
3. Select Launch waiting room.
Handshake recommends keeping the waiting room open in a separate browser tab while your team is accepting drop-in appointments.
Find students in the waiting room
The waiting room displays each student’s:
- Name
- Check-in time
- Office
- Appointment Type
Use the search field and filters to narrow the list by:
- Status
- Office location
- Appointment Type
- Additional filter criteria
Click Save search if you want to reuse the selected filters.
The status filters determine which drop-in appointments are displayed. It does not update or cancel appointments.
Manage the check-in chime
When Enable chime for new check-ins is selected, the waiting room plays a sound when a student checks in. Clear the checkbox to disable the chime.
The waiting room refreshes automatically to display new check-ins.
Start a drop-in appointment
1. Locate the student in the waiting room, then click Start.
2. On the New Appointment form, review and complete the appointment details, including any required fields.
3. Click Create.
Handshake creates the appointment, removes the student from the waiting room, and opens the appointment details page.
From the appointment details page, you can add notes and complete the appointment when the meeting ends.
Finish setting up an appointment
Finish setup displays when appointment creation has started but has not been completed.
1. Locate the student in the waiting room, then click Finish setup.
2. In the Appointment creation in progress window, click Continue.
3. Complete the required information on the New Appointment form.
4. Click Create.
If you click Cancel in this pop-up instead, the in-progress appointment is discarded and the student remains in the waiting room.
After the appointment is created, the student is removed from the waiting room and the appointment details page opens.
Cancel a drop-in appointment
1. Locate the student in the waiting room., then click Cancel.
2. In the confirmation window, click Yes, cancel.
Handshake cancels the drop-in appointment, removes the student from the waiting room, and displays a confirmation message.
Cancel past drop-in appointments
1. Click Cancel past drop-ins in the upper-right corner of the waiting room to cancel check-ins that occurred before the current date.
2. In the Cancel past drop-ins? pop-up, click Yes, cancel.
3. A Cancelled [number] past drop-in confirmation message appears in the lower-right corner of the page.