Change Your Employer User Email Address

On Handshake, you can update your email address as long as the new email address isn't associated with another account. 

Note: if you've created a secondary account on Handshake with the email address you'd like to use for your primary account, contact our Support team here. 

Users that initially registered their account with a generic email domain will be able to update their email address with another generic email.

However, due to security reasons, users that wish to update a corporate email to a generic email will be unable to. If you must update your corporate email to a generic email, contact our Support team.

Tip: if your colleague is on Handshake but plans to leave and you wish to recruit in their place, we encourage you to sign-up for your own account instead. Your colleagues' activity will still be accessible, as it's attached to your company's profile, not an individual user. Learn how to Create an Employer User Account, Join a Company, and Connect with Institutions.

Update your email address 

1. Click on your name in the right hand corner of the page and select User Settings from the dropdown menu. 

2. Click the grey button Change Email to the right of your current email address.

3. Input the new email address in the text field and click the blue button Submit Request.

Once submitted, you'll be redirected to your profile page, which displays the confirmation message "Please check your new email address for your email confirmation link and code.".

4. You'll then receive two emails: one to your original Handshake email address, and one to your new Handshake email address.

The email message to your original Handshake email address will read: 

From: Handshake <handshake@notifications.joinhandshake.co.uk 

Subject: "Handshake Email Change Request"

Body: "Hello [NAME],

Your account email address has been requested to change to [EMAIL].

If you requested this, please follow the directions emailed to [EMAIL].

If you do not recognise this request, please contact support immediately."

The email message to your new Handshake email address will read: 

From: Handshake <handshake@notifications.joinhandshake.co.uk 

Subject: "Handshake Email Change Request"

Body: "Hello [NAME],

We received a request to change your email address. If you requested this change, please click the link below and paste the email code in the form to continue.

Please note: in order to complete this change you will first need to log in with your original email address and password.

Your email verification code is [special characters].

Change Email (red button) 

If you do not recognise this request, feel free to ignore this email or contact support."

5. Ensure that you are logged in to your account with your original email address and password, and then click the red button Change Email in the email to complete the request. 

Note: the link expires 12 hours after you receive the email. Please complete a new request after that time.  

6. Enter the email verification code in the text field, then click the blue button Finish Email Change. 

From here, you'll be redirected to the homepage, which displays the confirmation message "Email Change complete". 

Going forward, you can log in with your new email address and password.

Errors 

If you've received the email but the page doesn't load or you're unable to view the entire email or click the button "Change Email", try to complete the request using another browser such as Google Chrome or Mozilla Firefox. If you continue to receive an error that isn't listed here, contact our Support team.