On Handshake, you can update your email address as long as the new email is not already associated with another account.
Notes:
- Users who are registered with a generic email domain can update their email to another generic domain. However, for security reasons, changing from a corporate email to a generic one is not allowed.
- If you've created another account using the email you'd like to use for your primary account, or if you need to change a corporate email to a generic one, contact our Support team for assistance.
- If you change your email address to one that doesn’t match your company’s domain, you will lose access to your account. Your account status will remain pending until the company profile Owner or Admin reapproves your access.
- If you are the only user connected to your company profile, contact our Support team for assistance.
Update your email address
1. Click on your name in the upper-right corner of any page, then select User settings from the dropdown.
2. Click the white button Change Email to the right of your current email address.
3. Input the new email address in the text field and click the blue button Submit Request.
4. Upon submission, you will be redirected to your profile page, which displays the confirmation message "Please check your new email address for your email confirmation link and code.".
5. You will then receive two emails: one to your original Handshake email address, and one to your new Handshake email address.
The email message to your original Handshake email address will read:
From: Handshake <handshake@notifications.joinhandshake.co.uk
Subject: "Handshake Email Change Request"
Body: "Hello [NAME],
Your account email address has been requested to change to [EMAIL].
If you requested this, please follow the directions emailed to [EMAIL].
If you do not recognise this request, please contact support immediately."
The email message to your new Handshake email address will read:
From: Handshake <handshake@notifications.joinhandshake.co.uk
Subject: "Handshake Email Change Request"
Body: "Hello [NAME],
We received a request to change your email address. If you requested this change, please click the link below and paste the email code in the form to continue.
Please note: in order to complete this change you will first need to log in with your original email address and password.
Your email verification code is [special characters].
Change Email (red button)
If you do not recognise this request, feel free to ignore this email or contact support."
6. Ensure that you are logged in to your account with your original email address and password, and then click the red button Change Email in the email to complete the request.
Note: the link expires 12 hours after you receive the email. Please complete a new request after that time.
7. Enter the email verification code in the text field, then click the blue button Finish Email Change.
8. From here, you'll be redirected to the homepage, which displays the confirmation message "Email Change complete".
Errors
If you've received the email but the page doesn't load or you're unable to view the entire email or click the button "Change Email", try to complete the request using another browser such as Google Chrome or Mozilla Firefox.