How to Deactivate or Reinstate Teammate Accounts

On Handshake, you have the ability to deactivate a teammate that is no longer with your company, or reinstate a teammate that should gain access to your company profile in just a few simple steps.  

Note: this is an action that can only be performed by the Owner or Admin of a company profile. To learn more about Employer Roles, we recommend checking out A Guide to Employer Role Types in Handshake.

Deactivate a Teammate's Account: 

1. Click on your name in the upper-right corner of the screen, then click Teammates from the dropdown menu. 

2. Locate the user that you'd like to deactivate. Click the three dots menu to the far right of their name, then click Deactivate User.

3. A popup will appear asking you to confirm you want to deactivate the user. Click the red button Confirm to complete action.

Note: in addition to being deactivated, the user's role will reset to Recruiter (Standard). If the user is already a Recruiter (Standard), their role will remain as is.

4. Once confirmed, the user will no longer be visible on your Teammate list and will not be able to fully access their account.

Reinstate a Teammate's Deactivated Account: 

There are two reasons a teammate's account has been deactivated:

• The account was manually deactivated at any time by an Owner or Admin of the company profile.
• The teammate hasn't logged into their account for some time.

1. From any page on Handshake, click on your name in the upper-right hand corner of the screen, then click Teammates from the dropdown menu. 

2. On the page that loads, check the box next to Deactivated, under the Status filter. 

3. Next, locate the user in the list that you'd like to reinstate. Click the three dots menu to the far right of their name, then click Activate account. 

Once activated, the user will regain complete access to their account and will be able to login as normal.