To ensure the success for all institution partners, we've updated our University Technical Support guidelines and resources.
Technical Documentation and Resources
Please refer to the Implementing Handshake in Europe, Importer and SSO Setup segments of our Help Centre for information on SSO, Student Sync, Importer, associated errors, and best practices. Documentation includes our SSO setup guide, SAML/CAS guides, and Student Sync Setup. Feel free to share these resources with your IT team as well.
If you would like to request access to our API, please submit your request here.
Note: Our API is in an 'as-is' state at this time - meaning, no changes/updates will be made to the API in the near future (based on product requests, etc). If you are interested in learning more about how other institutions have utilised the API, you can post/share your thoughts and questions in our community forums. Please click our article below for information on how to join and access the community:
Contacting Tech Support
If you need help after reviewing our materials, please visit our Contact Form and select the "Tech Support" Category when prompted and choose the subcategory that best fits your question. Here's a screenshot of what this looks like:
If you need information on general processes, AWS credentials, or errors please refer to our documentation here.