Note: if you are using a VPN, your setup can interfere with any connection (audio, video, or chat).
Troubleshooting audio and video issues
If you're experiencing sound or audio issues, they could be caused by one of the following reasons. Start with the first suggestion and see if it solves your problem. If not, move on to the next tip in order until the issue is resolved.
1. Your browser blocks access to your audio or video. If your browser is blocking access to your audio or video, you might notice that some features (e.g., chat, audio, or video) aren’t working during your session. Ensure your browser has granted permission for audio and video on our site.
- Click the name of the browser you're using to access detailed troubleshooting steps:
- If you’re having issues connecting your AirPods on Windows 10, refer to the steps provided by The Windows Club. This guide can help resolve connection problems specific to AirPods.
2. Your computer is using Windows 10 and needs additional settings configured. To ensure your devices are set up properly, review the resources for Windows 10 required settings.
3. Your company's firewall is blocking Handshake and/or Daily (our external video provider). We need to be unblocked. Provide your IT with our resource for Enabling Daily for Video Sessions on Handshake.
Test your network
After adjusting your browser settings, verify if the issues are resolved by using the Daily Network Test.
This test may take up to 15 seconds to complete and will confirm that your audio and video settings are working properly.
Tip: if necessary, download the test results to provide more information to your IT department.
Additional resources
If audio or video issues persist after your browser settings are correct, check out Daily's 5 tips that solve 99% of issues.