Before joining a Handshake video session, you can test your video to ensure that your audio, video, and screen-sharing settings are configured correctly.
To begin your test, we recommend following the steps below in the order displayed.
Create a test video session
1. Sign into your Handshake account, then create a test session by clicking on this test link. The page will load to a single text box and button.
2. If you have teammates who can join you, type in at least one other teammate’s name in the participant tab. This will allow you to test your audio, video, and screen-sharing with another participant.
Note: this is not required, but other users won't be able to join your session unless you add them here.
- This person should be someone who also has a Handshake user account with your company.
- You must add all names that you want to use in this test session — if the person hasn't been selected from the dropdown field, they'll receive a permissions error when they try to join.
3. Click the blue button Create test session and send your colleagues the test link that appears on the page.
Note: the live session will only last for 30 minutes. If you run out of time, you can generate another session whenever you need one.
Test audio and video
Upon entering the session window, review your current video and audio settings displayed on the screen.
Microphone and speakers
- Click the text “Test your mic” to ensure your microphone is working. Speak into your microphone and check if the system is picking up your voice.
- Click “Play test sound” to confirm that your speakers or headphones are functioning. You should hear a test sound.
Tip: Disconnect any Bluetooth devices that you do not intend to use for the session to avoid any audio conflicts.
Video
- Check that you have selected the correct camera. Look at the preview to see if your video is clear.
- Turn on your video and confirm that your teammates can see you.
If any settings are incorrect or not working properly, adjust them until you achieve the desired setup for both audio and video.
Noise reduction
To test the noise reduction feature, click the Reduce (headphone) icon to the right of the Effects icon.
- When the icon is clicked, it will display the text "Reduced."
- To disable the option, simply click the icon again. When it's disabled, the text will read "Reduce" again.
Additional video settings
Upon clicking to join the session, you will also be able to access and adjust your settings in the lower-left corner.
- To view or adjust your audio settings, click the microphone icon.
- To view or adjust your video settings, click the video icon.
Audio settings
Click the downright arrow next to the microphone icon, then view or select the correct microphone and speakers. You can also choose to disable or enable the Reduce mic noise feature.
- Alternatively, you may select Audio settings from the menu to adjust your settings from the Settings window.
Video settings
Click the down-right arrow next to the video icon (to the left of the microphone icon), then view or select the correct camera.
- Alternatively, you may select Video settings.. from the menu to adjust your settings from the Settings window.
- The menu provides the option to Hide self view. When enabled, you will no longer see your own video feed, although other participants in the meeting will still be able to see you.
If you're interested in sharing your screen during your video session, refer to Share Your Screen in a Video Session.
Troubleshooting sound, video, or chat issues
If you encounter any issues with sound, video, or communication tools during a test video session, it’s crucial to resolve them ahead of time for a smooth experience. Follow these steps to troubleshoot and resolve any problems:
- Try using a different device to see if the issue persists. This can help determine if the problem is specific to your current device.
- Check your audio and video settings.
- Ensure your internet connection is stable.
- Disconnect any unnecessary Bluetooth devices to avoid conflicts.
If issues persist, your company's IT team may need to resolve firewall or permission issues. These issues often block the necessary functions for video sessions.
Reaching out to your IT team
You may use the template below to efficiently communicate with your IT team about any issues:
Subject: Firewall/Permission Issues for Handshake [Fair]
"Hello [IT Contact’s Name],
My colleagues and I are preparing to attend a ( fair) on Handshake on [X date]. We will be using Handshake’s video tool, hosted by Daily, along with students from [Y University].
We have tested the tool, and it seems there may be firewall or permission issues affecting our connection. Could you please review the requirements and troubleshooting steps outlined in this article?
Handshake also recommends making sure that the URL app.joinhandshake.co.uk is unblocked for audio and video permissions in both Chrome and Firefox.
I’m available to set up another test session after any updates are made.
Thank you for your assistance."
For additional audio and video troubleshooting steps, refer to Hosts: Audio & Video Issues.