If you encounter the error message "There was a problem uploading your document. Please try again," it’s often related to the web browser you're using.
For the best experience using Handshake, we recommend using Chrome or Firefox.
- If you're not already using one of these browsers, switch to either Chrome or Firefox and try the upload again.
- If you're already using one of these browsers, clear your browser's cache and cookies, then try the upload one more time.
If the above troubleshooting steps do not resolve your problems, contact our Support Team by submitting a support ticket. Learn more about Contacting Handshake Support.