Let Handshake's two-way calendar sync take care of scheduling so you can spend more high-value time with students!
How do I setup two-way calendar sync?
1. Navigate to your User Settings
2. Click Calendar Sync
3. Click Authorize Calendar Sync
4. You will be directed to Cronofy, the third party calendar syncing tool that we use, where you will choose your calendar provider
5. Choose the calendar you would like to sync with Handshake
Allow Cronofy to access your calendar 
7. Choose which calendar you would like to sync with Handshake (if you have multiple)
8. When you have selected a calendar from the list you will see a success message at the top of the page
Refresh Calendars to update the list of calendars that you see available in Step 7 above.
Revoke Calendar Access to stop syncing to and from your university calendar.
- When selecting this option you will be able to remove all unavailable blocks created in Handshake and all appointments added to your university calendar
*If you accidentally synced the incorrect calendar select Yes here 
Availability Blocks in Handshake
Handshake does not sync availability blocks into your university calendar because we want to continue to mark events in your university calendar as unavailable in Handshake
If you would like your staff to see your availability for appointments in your university calendar then you should create repeating blocks of time directly on your university calendar and mark them as open/available
How does two-way calendar sync work in Handshake?
|
Action in Handshake or your university calendar |
Update in Handshake or your university calendar |
|
Requested appointment in Handshake |
Busy event on university calendar |
|
Approved appointment in Handshake |
Busy event on university calendar |
|
Declined appointment in Handshake |
Deletes the event on university calendar |
|
Cancelled appointment in Handshake |
Deletes the event on university calendar |
|
Started appointment in Handshake |
Update event name on university calendar to include “Started:” |
|
Completed appointment in Handshake |
Update event name on university calendar to include “Completed:” |
|
No show appointment in Handshake |
Update event name on university calendar to include “No show:” |
|
Edit/Delete appointment in Handshake |
Update/Delete the event on university calendar |
|
Edit/Delete Handshake appointment on university calendar |
No change to appointment in Handshake ** |
|
Added event on university calendar |
Creates a one-time unavailable block in Handshake |
|
Edit/Delete event on university calendar |
Changes/Deletes one time unavailable block in Handshake |
University calendar refers to your university Google, Outlook, Office 365 or Exchange calendar
** If you would like to make an update to the Handshake appointment they must be done in Handshake. Changes will be reflected on your university calendar.
FAQs
- I am getting an error message when I click Authorize Calendar Sync, what should I do?
- This application may be blocked by your IT department. Please reach out to your IT department with the attached security documentation and ask that they authorize Cronofy on campus.
- What if an event is marked as available/free on my university calendar?
- The event marked as free will not be added to Handshake as an unavailable block.
- How do recurring meetings work in my university calendar, will they all be synced into Handshake?
- All recurring meetings will be synced into Handshake as unavailable blocks. If you remove them individually they will be removed individually from Handshake.
- How long do changes in Handshake take to add to my university calendar?
- Usually about 20 seconds, but changes can take up to one minute.
- Will Handshake items be added to my university calendar or to an additional calendar?
- Handshake appointments will be added directly to your university calendar.
- Does two-way calendar sync work with events in Handshake?
- Two-way calendar sync only works with appointments in Handshake at this time.
- I changed information that synced into my calendar, but now it's reverted my changes. What happened?
- Sometimes, Cronofy will periodically do a full resync of events to ensure accuracy. If you've changed any of the details on an event synced in from Handshake, those changes will be overwritten at that time.
- Also, when an event on your university calendar changes, Cronofy recognizes that changes, and performs a resync from the changed event forward.