Handshake is committed to providing exceptional support to all of our users. Whether you need assistance with navigating the platform, troubleshooting an issue, or learning more about its features, our support team is here to help.
This guide outlines how each user type—EDU partners, employers, and students—can take advantage of our detailed resources (advanced chatbot, Help Center, and support team).
Select your role below to find detailed instructions for contacting Handshake support.
EDU partners (Career Services)
Click Help in the upper-right corner of any page in Handshake, then click Help Center to open the Handshake Help Center.
Click the message bubble icon in the lower-right corner, then enter a question related to your issue.
In the chatbot, select your user type (e.g., "I'm in Career Services or IT"), then enter a question related to your issue.
- The chatbot will recommend relevant articles based on your query.
- Tip: Review these resources to determine if they address your concern.
- If the suggested articles do not resolve your issue, you will be prompted to submit a ticket.
- Complete the ticket form as thoroughly as possible, providing all necessary details about your issue.
Once your ticket is submitted, our Support team will review it and respond in the order it was received. For more information, refer to Handshake Support Ticket Urgency and Classification.
Employers
Click Help in the upper-right corner of any page in Handshake, then click Contact support from the dropdown.
The chatbot will open in the lower-right corner of the page. Enter a question related to your issue.
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The chatbot will recommend relevant articles based on your query.
- Tip: Review these resources to determine if they address your concern.
- If the suggested articles do not resolve your issue, you will be prompted to submit a ticket.
- Complete the ticket form as thoroughly as possible, providing all necessary details about your issue.
Once your ticket is submitted, our Support team will review it and respond in the order it was received. For more information, refer to Handshake Support Ticket Urgency and Classification.
Students
Click your profile picture in the upper-right corner of any Handshake page, then select Help from the dropdown menu.
You will be redirected to the Handshake Help Center. Click the message bubble icon in the lower-right corner of the page.
In the chatbot, select your user type (e.g., "I'm a student or alumnus"), then enter a question related to your issue.
- The chatbot will recommend relevant articles based on your query.
- Tip: Review these resources to determine if they address your concern.
- If the suggested articles do not resolve your issue, you will be prompted to submit a ticket.
- Complete the ticket form as thoroughly as possible, providing all necessary details about your issue.
Once your ticket is submitted, our Support team will review it and respond in the order it was received. For more information, refer to Handshake Support Ticket Urgency and Classification.
Support interaction policy
Handshake strives to provide the safest environment for our users and employees while engaging in any conversation on our platform or vendor tools we use to service our customers. We require consensuality when interacting with our team members, meaning that conversations must remain professionally relevant and contribute to our community in a constructive manner. We require that every user be civil and respectful as they interact with our team. If any of our employees wish to terminate the consensual conversation due to abusive behavior, they may do without penalty or fear of retribution.
Handshake does not tolerate abuse of its employees: We do not allow profanity, bullying, harassment, unwanted advances, threats, violence, intimidation, prejudice, retaliation, discriminating, dehumanizing, or hateful language/action against individuals working for or on behalf of Handshake.
Additional resources
- For guidance on submitting support tickets that lead to quicker resolutions, check out How to Get Support Tickets Resolved ASAP.
- To receive email alerts about planned maintenance or system issues, subscribe to updates on our Status page.
- To track your inquiries and their statuses, visit the Handshake Requests page.