This flowchart can help you iron out any issues you may be experiencing while attempting to book an Appointment, or while a Student is attempting to book an Appointment. For a more accessible version of the screenshot below, please use the following link to the original flowchart hosted on Miro: https://miro.com/app/board/uXjVOhz1HQ8=/?share_link_id=637286436923
If you've completed those troubleshooting steps and are still running into issues, please submit a ticket to our Support Team with the following information:
- The particular student who is scheduling the appointment - double check that they have permission to access appointments, and their profile details.
- The specific Appointment Type and Category the student is scheduling - double check to make sure the type is connected to the category.
- The student requirements set on the Appointment Type - double check that the student meets these requirements.
- The time the student is requesting the Appointment - double check that a staff member has added it to their available appointment blocks.
- The staff member (if applicable) - who the appointment is with, and their appointment preferences/setup.
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