Email addresses are unique identifiers throughout all of Handshake. Each school manages their own domain and accounts. As a result, there are limitations to which .edu email domains you can make modifications to in Handshake.
There is no way to create or update students with .edu email domains that are associated with other institutions through the Importer.
The following warning will appear if you attempt to run a job through the Importer for students with .edu emails associated with other institutions:
This job has users with email addresses not associated with your school. These users will be skipped. If you feel this is an error and this domain belongs to your institutions, please contact support.
A list of all domains that were skipped, and how many rows found matching those domains, is further down the import page, under School Domain Check (Analyzers::Users::SchoolDomain):
The following points are suggested in case you receive an error message when trying to update students with .edu email domains that are associated with your school or associated with other schools:
- For .edu domains that are associated with your school
- Contact support to have these domains added to your Importer "domains" list. Refer to the following article on how to contact support: Handshake Resources and Contacting Support
- For .edu domains that are associated with other schools
- Please update these email addresses in your file with alternate/personal emails from these students (@gmail.com, @yahoo.com, etc.). Students will receive a new, separate Handshake account under their new .edu address at the next institution they attend.
Note: If the student does not attend your institution anymore and did not provide an alternate email, the best option is typically to utilize their previous .edu email from your institution for account management purposes (This is not recommended if you recycle emails for future students).