If you have an idea for improving a Handshake feature, you may share it through the Help menu.
How Handshake reviews product feedback
Submitting feedback does not guarantee a product change. Our liaison reviews all submissions and routes feedback to the University Product Team for consideration.
When reviewing feedback, we primarily evaluate the potential impact of an improvement across our user base. Improvements that would benefit a larger audience are more likely to be prioritized.
Feedback with less immediate impact is tracked in a workspace maintained by the Product Team. As similar requests are received, they are grouped together to demonstrate a growing need for improvements in that area.
Designated points of contact from our Success, Support, and Product Teams meet every two weeks to discuss feedback trends and prioritization.
What to include in your feedback
A strong product feedback submission helps us understand your needs and the potential impact of a proposed change. Please include the following:
- The problem or goal: Describe what is not working well or what you are trying to accomplish. You do not need to know the solution in order to explain an unmet need.
- The impact: Explain how many users are affected and how the issue affects them.
- Additional context: Describe why the change would be helpful, such as how it would improve your daily workflow.
- Possible solutions: Share any ideas about what could work. You do not need to have all the answers to submit feedback.
Submit product feedback
1. Click Help in the upper-right corner of Handshake.
2. Click Send feedback to Handshake.
3. Complete the feedback form:
- Your email address
- Subject
- Product Category (optional)
- Description
- Attachments (optional)
4. Click Submit.
Product feedback review process
The diagram below outlines how feedback moves through Handshake’s review process, from submission to evaluation and prioritization.