If a staff member leaves your institution or no longer needs Handshake access, you can archive or delete their Career Services account.
Should I archive or delete a Career Services staff account?
Before you decide, consider how removing the staff member’s access will affect your institution’s workflows and reporting.
Does the staff member need to lose access immediately?
If privacy or security concerns require immediate removal of access, archive the account. Archiving removes access to Handshake right away.
Will you need the staff member’s activity for reporting?
Consider whether you need to report on any of the following:
- Appointments they conducted
Employer, job, or on-campus interview approvals
Experiences they managed
Events and career fairs
Then keep in mind the difference between the two options:
- Archive: Retains all data and activity linked to the account in Handshake for reporting.
- Delete: Permanently removes the user’s activity and data from Handshake and from subsequent reporting.
Does the staff member also have an On-Campus employer account?
If so, consider whether their On-Campus Employer access also needs to change.
- Owner: If the staff member no longer needs access, transfer ownership to another staff member so they can manage the company profile and other staff members.
- Recruiter: To deactivate their Recruiter account, refer to How to Deactivate or Reinstate Teammate Accounts.
What happens to Omni Insights reports and accounts?
Saved reports
When you archive an account, saved reports transfer to the person deactivating the account if they have the Manage Analytics permission. Otherwise, they transfer to the first staff member at your institution who is granted that permission.
Scheduled reports
Archiving or deleting an account removes its scheduled reports, because they contain user-specific settings, including webhooks. Recreate schedules as needed.
Omni account
The staff member’s Omni account is deleted. If you recreate the staff account, a new Omni account is created.
Additional considerations
- Ask your Relationship Manager to update your institution’s contacts, including fraud-notification recipients.
- Make sure another staff member holds permissions such as Manage Feature Preferences.
- Deactivating a Career Services staff account does not affect the user’s Student or Employer accounts, if they have them.
- Archiving expires calendar sync. If a staff member is reinstated, they must reconnect two-way sync.
Archive a staff account
To archive a Career Services staff account, you must have the Manage Staff permission.
1. Click your name in the upper-right corner, select School Settings, then select Staff Management.
2. Locate the Career Services staff member whose account you want to archive.
3. Click Manage to the right of their name, then select Edit User.
4. On the staff member’s editing page, select the Account tab, then Account Information from the left menu. Under Archive, check the box next to Archive this profile.
5. Click Save Changes at the bottom of the page. The account is archived, and the staff member’s Career Services access is removed immediately.
Delete a staff account
To permanently delete a staff account, contact Support.