FAQs: Handshake ATS Integrations

Greenhouse
Workday
Lever
SmartRecruiters
Jobvite
UKG Pro
SAP SuccessFactors
Taleo
Infinite BrassRing (formerly known as IBM Kenexa BrassRing)

Note: If your ATS is not currently supported, you can still enable direct ATS applications. Learn how to set this up in How to Use Direct ATS. 

To integrate your ATS with Handshake, refer to How to Integrate your ATS with Handshake.

Yes, we provide detailed integration guides for both Greenhouse and Workday. 

Yes, you can set up direct ATS applications. Learn how to set this up in How to Use Direct ATS. 

Yes, all Talent Engagement Suite customers can integrate their ATS with Handshake. To get started, refer to the guide provided in the PDF linked in the Additional resources section at the bottom of this article.

Only owners and admins can enable ATS integrations, as this feature is restricted to those who have access to edit company settings.

Yes. You can work with your account team to complete a Candidate Analysis. Candidate Analysis allows Talent Engagement Suite (TES) customers to upload a list of applicants from an external system and receive insights into which candidates can be attributed to Handshake. 

For more information on uploading data, refer to Candidate Analysis.

Yes. We use Merge, a trusted API platform that offers Unified APIs that authenticate, normalise, and sync data across API providers so companies like Handshake can easily offer multiple integrations to their end customers. 

Developers integrate once with Merge to offer a full category of integrations and easily maintain integration health. 

If you have questions about Merge’s security, visit Merge’s Security Centre and Trust Centre.

1. Handshake has an embedded Merge Link in the Handshake platform
2. Employers enter their credentials to their ATS
3. Merge continuously syncs standardised data from their ATS to Handshake

Below, you will find links to documentation for various ATS platforms.

• Lever
• SmartRecruiters
• SAP SuccessFactors
• Taleo
• UKG Pro

If your ATS is not listed, some providers require direct outreach to obtain an API key. Examples include:

• Infinite BrassRing
• Jobvite
• UKG Pro

Note: Do not share your API key via email with Handshake support. Input your API key directly into Handshake.

The candidate experience depends on your ATS and where you choose to have candidates apply (Handshake vs. your ATS). 

• Apply on Handshake: Candidates complete their application directly on Handshake, reducing drop-off rates. Recommended for most cases.
• Apply in your ATS: Candidates are redirected to your ATS. Be aware that this may increase candidate drop-off.

Yes, Handshake can track the candidate's source. To enable this, set up automated source codes in your ATS. 

For configuration instructions, refer to Setting Up Automated Source Codes for Handshake. 
 

If you use Greenhouse, you can import screening questions from your Greenhouse account into Handshake. 

Learn more about Greenhouse's Custom demographic questions. 

Yes, you have two configuration options:

• Option #1: Candidates apply externally in your ATS (i.e. Disable ‘Apply on Handshake’, checked)
  • Benefits: Maintains your existing applicant workflow, allowing you to include custom questions at the time of application.
  • Suggestions: Candidates apply directly through your ATS, enabling a more detailed application process, including screening questions.
  • Considerations:
    • Tracking candidate sources requires a separate setup. To automate this process, refer to Setting Up Automated Source Codes for Handshake.
    • For Taleo users, ensure the “Allow users to change default ‘External Apply’ URLs” setting is checked.
      • For other ATS systems, we also recommend enabling this for added flexibility
    • Requiring candidates to leave Handshake to apply in your ATS may result in a non-negligible drop-off.
       
• Option #2: Candidates apply in Handshake (i.e. Disable ‘Apply on Handshake’, unchecked)
  • Benefits: Minimises candidate drop-off.
  • Considerations: Applications will contain only basic information—name, email, cv, and sometimes a cover letter. If you need additional information, Option #1 may be better suited.