This article outlines various resources you can use to learn more about Handshake and find answers to your questions.
Looking for Virtual Fairs Support? Check out Virtual Fairs: Support Options!
1. Help Centre
This site is your first line of defence. It contains a wide variety written and video resources for Career Services, Employers and Students!
For more information and tips on browsing, refer to Navigating the Help Centre.
2. Handshake Academy
Access our thorough collection of training modules starting with the implementation guide, then learn how to use and maximise features in Handshake Academy!
A Career Services user account is required to register and complete modules in Handshake Academy. You'll need to sign in to Handshake (ensure you're viewing as your CS account), click the Help menu in the upper-right corner, then select Handshake Academy.
Preview the content via the direct URL: https://academy.joinhandshake.com
3. Office Colleagues
For office or institution-specific workflows, tips, or policies.
4. Community
For general best practices, custom solutions, and collaboration from other Handshake institutions and updates from our Marketing team. Access the community per the instructions available in Community: Guidelines.
5. Handshake Status Page
Check our system status on the Handshake Status Page. Click the blue button Subscribe to Updates in the upper-right corner to get an email alert of planned maintenance or issues!
6. Webinars
Handshake hosts a variety of webinars –– past recordings and scheduled webinar signups are available on our Blog by clicking Career Centre Webinars.
7. Support
Contact support if you need further assistance clarifying functionality, troubleshooting an issue, reporting a problem, or sharing product feedback.
8. Relationship Manager
Questions on your Implementation or translating specific workflows to Handshake? Your Relationship Manager can help guide you!
9. Handshake Product Updates
Stay up-to-date on Handshake's latest product updates by visiting our Updates page! Click the green button Subscribe to updates to receive emails whenever we add to this website!