When you receive a peer message, you can accept or decline the message. Both parties will also have the ability to flag a message, blocking the conversation from continuing until further review by Handshake’s Content Moderation team.
To flag a message, you will need to click on the three dots in the top right of the message box, then click on "Flag Conversation" :
Note: You'll only be able to flag a conversation that you've allowed. If you have not yet allowed a requested conversation, you'll only be able to mark it as "Archived".
When you have clicked that option, you will be able to select a flag reason:
Once a reason has been selected, then you will be able to enter any comments you'd like to share and click on "Submit".
This will send the report to our Content Moderation Team, who will review the messages and concerns, then loop in the institution as needed for awareness and/or followup.
Student Safety & Effective Use
Facilitating Effective Messaging
- Handshake will instate a Code of Conduct that each student and alumni will be prompted to agree to before using this feature
- Students and alumni will be provided with optional messaging request templates once they select their reason for initiating a message with a student or alum. They will also be provided with optional “reasons for declining” templates.
- Please note that the decline reason will not be shared with the message sender!
Safeguards for Instances of Misuse
- 100% of the messages will go through Handshake’s “text analysers” to prevent inappropriate content from being sent
- If a student receives a message that is not appropriate, they have the ability to flag that message - blocking the conversation from continuing until further review by Handshake’s content moderation team. Students can also block another student or alumni from ever messaging them again.
- For any reports of illegal activity - Handshake will report any review that mentions illegal activity, particularly sexual harassment or assault, directly to the Director of the Career Centre (and main POC), so that the institution can handle the report through its normal legal reporting channels.
- Handshake will tell the student the message was referred to the Career Centre.