Unblock Handshake Emails
Emails from Handshake are often time sensitive and important to their recipients. Examples may include an invitation by an employer for a student to interview with them or a cancelation by an advisor for an upcoming appointment. To ensure these emails always make it to their recipients we strongly suggest unblocking our email servers.
Handshake maintains highly reputable emailing domains to ensure that emails are delivered. However, email delivery can sometimes fail due to the various systems in between Handshake and students which are designed to prevent email abuse. In order to maintain high deliverability, Handshake monitors and acts on spam scores, blacklisting, IP throttling and more.
In addition to unblocking IPs and domains, please identify any internal limitations you may have with receiving email and surface them to your University Success Manager. (e.g. 5k rate limit for recipients every hour).
Handshake UK/EU Email IPs
161.38.207.129
141.193.33.13
161.38.206.150
You may also wish to unblock by domain. Handshake sends emails from the following domains:
Email Domains
m.joinhandshake.co.uk
notifications.joinhandshake.co.uk
g.joinhandshake.co.uk
mail.joinhandshake.co.uk
How to unblock if you use Google Apps
Google Apps Console for Gmail will ensure no messages are flagged as spam.
The process for this can be found at the following link.
There are also some general guidelines for bulk emailing recommended by Google if you are using Handshake to send custom emails to your students. Those tips can be found here and are best shared with the career services users who may be using Handshake to send email.
How to unblock if you use Microsoft Office
Office 365 admin portals enable you to unblock emails. You can learn more about this process at this link.
Note: The new 'Clutter' folder can also be an issue with students finding Handshake emails. Please see this guide.
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