Whitelist Handshake Emails
Emails from Handshake are often time sensitive and important to their recipients. Examples may include an invitation by an employer for a student to interview with them or a cancelation by an advisor for an upcoming appointment. To ensure these emails always make it to their recipients we strongly suggest whitelisting our email servers.
Handshake maintains highly reputable emailing domains to ensure that emails are delivered. However, email delivery can sometimes fail due to the various systems in between Handshake and students which are designed to prevent email abuse. In order to maintain high deliverability, Handshake monitors and acts on spam scores, blacklisting, IP throttling and more.
In addition to whitelisting IPs and domains, please identify any internal limitations you may have with receiving email and surface them to your University Success Manager. (e.g. 5k rate limit for recipients every hour).
Handshake Email IPs
You may also wish to whitelist by domain. Handshake sends emails from the following domains:
How to whitelist if you use Google Apps
Google Apps Console for Gmail will ensure no messages are flagged as spam.
There are also some general guidelines for bulk emailing recommended by Google if you are using Handshake to send custom emails to your students. Those tips can be found here and are best shared with the career services users who may be using Handshake to send email.
How to whitelist if you use Microsoft Office
Office 365 admin portals enable you to whitelist emails. You can learn more about this process at this link.
Note: The new 'Clutter' folder can also be an issue with students finding Handshake emails. Please see this guide.