If you receive a message stating that your account is deactivated or blocked when logging into Handshake, this means your school has taken action on your account.
To resolve this, you’ll need to contact your Career Services department for assistance with reactivating or unblocking your account.
Deactivated accounts
If your account has been deactivated, you'll receive the following notification upon login: "Account Deactivated"
How to reactivate your account:
- If you have a message box displayed, you can request to reactivate your account by typing your message in the provided box and clicking Submit. Your request will be sent to your Career Services department, and they will manually review and approve the reactivation.
- If you do not have a message box displayed, you'll need to contact your school directly.
🚀Tip: For any questions about your account status or reactivation request, we recommend reaching out to your school’s Career Center. You can often find their contact information on your school’s website. If you need help finding your school's contact information, contact our Support team and let us know your school.
Blocked accounts
If your account has been blocked, you will receive a message similar to the following:
“Your account is temporarily blocked. Please contact your institution for more information to unblock your account.”
Common reasons your account may be blocked:
- Late tuition payments or other payments
- Misuse of Handshake
- Student misconduct (not showing up for an on-campus interview, for example)
🚀Tip: For any questions about your account status, we recommend reaching out to your school’s Career Center. You can often find their contact information on your school’s website. If you need help finding your school's contact information, contact our Support team and let us know your school.