We recommend trying the steps outlined in this article to troubleshoot any errors you may encounter while using the Events mobile app.
Premium features are for Handshake Premium accounts only. For more information, please check out this resource.
Troubleshooting steps
The following troubleshooting steps can be taken in any order:
- Remove and re-add yourself to the event
- Log out and log in again in the app
- Check for mobile app updates
- Connect to another network
- Try another device
Remove and re-add yourself to the event
Note: You can complete these steps on behalf of a teammate who is experiencing errors.
1. Click Events from the left navigation bar in Handshake, then select the relevant event.
2. Click the Handshake Events setup tab, then navigate to the Employees attending section.
3. Click the X to the right of your name to be removed from the event.
4. Once you've been removed from the event, type your name in the text field to be added back to the event.
Log out and log in again in the app
1. Click the human icon in the upper-right corner of the mobile app, then click Log out.
2. In the pop-up modal, click Log out to confirm that you want to log out of the mobile app.
3. Sign back in.
Check for mobile app updates
For optimal performance and functionality, check if any updates are available for the mobile application, as older versions might have compatibility issues or bugs that have been resolved in newer updates.
To make sure the mobile application is up to date, refer to the steps provided by Apple.
Connect to another network
If you encounter issues with Wi-Fi, switch to cellular data, or vice versa, to check if the problem persists on different networks.
Tip: make sure both Wi-Fi and cellular data settings are properly configured on your device, including any restrictions or settings that might affect connectivity.
After switching networks, close the app and reopen it. If the problem persists, try restarting the device to refresh network settings.
If issues persist, reach out to your service provider to confirm there are no network-related problems affecting your connection to the app.
Try another device
If possible, try accessing the app on a different device, or ask a colleague to log in to the app to determine if the issue is specific to your device or account.
Contact Support
If the issue(s) persist, contact our Support team so we can provide specific guidance or solutions to address them.
When sharing issues with support, please include the following if at all possible:
- User’s email and company name
- Name of the event
- The exact date when the issue occurred
- Error messages encountered, or screenshots of the errors displayed
- Network connection (wifi or cellular data)