This article will highlight common troubleshooting tips when managing collections. There may be times where you cannot find a collection or an item in a collection (job posting, employer, fair, or event) that you know should be listed in the collection. Use the "check" list below to resolve your specific scenario.
If you’d like to learn more about custom collections, refer to Creating and Customizing Collections.
Check the status of the item
If you are unable to find an event, fair, job posting, or employer that you had once added in a collection, you should check the status of that item. For example, if a job posting is declined after it had already been approved and if it was in a collection, it will be removed from that collection.
In short, the item will need to be approved and stay approved in order to appear in a collection!
Check the expiration date/end date of the item
If a job posting expires while in a collection, it will be removed from that collection.
If an event or career fair is past its end date while in a collection, it will be removed from that collection.
Check your filters
This recommendation can be applied to different features in Handshake, but it is relevant for collections as well. If you cannot find a collection, you may need to clear your filters.
On the collections page, you have the option to clear if you’ve selected any filters. This will remove your filters and list all of the collections.
Check after 24 hours
If you add an item to a collection, it may take up for 24 hours for the item to appear in the collection.
Note: If, for example, you add a job posting and an employer to a collection at the same time, the employer will appear after the job posting appears. This is due to how employers are indexed in Handshake.
Check with the Support Team
If you’re still unable to locate a collection or an item in a collection, reach out to our support team, they’ll assist you with your inquiries. Learn more about contacting support in Contacting Handshake Support.