No matter the reason you need to reset your Handshake password, you can do so at any time! Whether you've forgotten it or simply want to update it, Handshake allows you to make this change whenever necessary.
To begin, select your current login status to follow the proper steps to reset your password:
I'm currently signed in
1. Click on your account icon located in the upper-right corner of the screen, then click Settings from the dropdown.
2. Under the Account Information section, click the black button Reset Password, located under Password.
3. In the modal, enter the Old password, New password, and Password confirmation in the provided spaces.
Passwords on Handshake must:
- Contain eight characters, or more
-
Contain characters from two of the following three character classes:
- Alphabetic (e.g., a-z, A-Z)
- Numeric (i.e. 0–9)
- Punctuation and other characters (e.g.,!@#$%^&*()_+|~-=\`{}[]:";'<>?,./)
- Note: passwords are not encrypted.
4. Click the blue button Change Password, located in the bottom right corner of the modal to update.
I'm currently signed out
1. Go to https://app.joinhandshake.com/login
- If you're routed to your school's single sign-on page, click the blue link Or log in using your Handshake credentials, located below your school's login.
- If you're routed to Handshake's login page, click on the dropdown located below the Students & Alumni section, then select your school, and click the blue button Next.
2. Enter the email address connected to your Handshake account, then click the blue button Next.
3. Click the blue link Forgot your password?
4. Enter the email address associated with your Handshake account, then click the blue button Reset Password.
5. The page will refresh with a confirmation message that reads "Almost there! Please check your email to set your password."
6. Go to your inbox and open the email, then click the blue link Reset My Password.
Subject: Password Reset Request
From: handshake@m.joinhandshake.com
Body: "Hello Rocky,
We have received your password reset request.
Please click the following link to reset your password: Reset My Password
If you did not request a password reset, please disregard this email.
Thank you,
The Handshake Team"
7. You'll be redirected to Handshake to reset your password. Choose a new password and enter it once in each field, then click the blue button Reset.
Passwords on Handshake must:
- Contain eight characters, or more
-
Contain characters from two of the following three character classes:
- Alphabetic (e.g., a-z, A-Z)
- Numeric (i.e. 0–9)
- Punctuation and other characters (e.g.,!@#$%^&*()_+|~-=\`{}[]:";'<>?,./)
- Note: passwords are not encrypted.
8. The page will refresh with a confirmation message that reads "Success. Your password has been successfully changed. Click below to sign in. Click the blue button Sign In to sign in with your new password.
Once your password is updated, you'll receive an email notification to confirm that your password has recently been changed. You'll now be able to log into Handshake using your newly created password!
Not receiving your password reset email?
If the password reset email isn't showing up for you, we recommend to take the steps below:
- Check your spam and junk mail. Since this is an automated email, some providers may filter the message from your inbox. If you're using a common mail client, you can find instructions below.
- Keyword search all mailboxes using "Email Confirmation" (the email's subject line). This can better surface the email if it's been filtered to an unexpected location.
-
Add Handshake to your address book with the following contact email: "handshake@m.joinhandshake.com". After adding this contact, resend the confirmation email from Handshake (Step 3 on the thanks for signing up page).
- This will help ensure delivery of future emails, and is important for keeping you up to date in your professional life.
- Contact your institution's IT department and ask if they know of any reasons emails from Handshake would be denied.
If you’ve followed all the steps above and still haven’t received your confirmation email, please reach out to our Support team. We’ll assist you in getting the email delivered.
Best Practice: When contacting our Support team, be sure to include a summary of the steps you've already taken. This will help us resolve your issue faster and ensure a more efficient experience!