Skip to main content

Handshake Help Center

What can we help you find?

Name Tag Printing System Requirements

Tawnya
  • Updated

Name tag printing is supported for in-person fairs and events in Handshake, with the following requirements for hardware, software, and settings.

 

Check-in Device

Name tag printing via Handshake's check-in kiosk requires a desktop/laptop computer with the printer connected via USB, as Dymo requires specific software be installed on the computer.   

The desktop/laptop must use a Windows or MacOS operating system for the DYMO software installation. Other operating systems like ChromeOS (Chromebooks), Linux] aren't supported. 

The printer connected to the computer at the time of software installation will need to be connected to that same computer the day of the event or fair.

Tip: if you will be using multiple computers for name tag printing, make sure to track/map which printers are set up per computer!

While the check-in kiosk is usable on tablets/iPads, name tag printing will not function. 

 

Name Tag Printer

Handshake supports either a Dymo 450, Dymo 450 Turbo,  Dymo 550, Dymo 550 Turbo or Dymo® LabelWriter® Wireless printer. If you do not already have one of these supported printers, explore this link (a third-party site) to review those options.

Note: only a Dymo 450, Dymo 450 Turbo,  Dymo 550, Dymo 550 Turbo, or Dymo® LabelWriter® Wireless printer are supported by Handshake. Other printers will not work when printing name tags through Handshake.

If you plan to use a Dymo® LabelWriter® Wireless Printer, we recommend having your IT team help you set it up. This requires connection with your Wi-FI network, you'll want to make sure it's properly connected and working before the fair or event!

Corresponding Dymo Label Software

Once you have acquired one of the supported printers, you will need to download and install the Dymo software that corresponds with your printer. 

1. Refer to the Dymo Compatibility Chart for the correct software download. 

2. Scroll down to the All Software Versions table, then select the most recent version of DYMO Label Software or Connect. 

Note: If using LabelWriter 550, the most recent version of DYMO Connect is required (v1.4.3). LabelWriter 550 isn't compatible with DYMO Label Software. 

3. When installing the software, keep the printer unplugged from the computer. The instructions will tell you exactly when to connect it!

Additional considerations:

  • If you're currently using DYMO Label Software on a 450 or 450 Turbo, and you'd like to upgrade to DYMO Connect, you'll need to fully uninstall DYMO Label Service and its corresponding web service before reinstalling the software. 
  • Only one DYMO LabelWriter printer should be added to local printers in the settings. Make sure to remove others that won’t be used.
  • When installing 550 on a Mac, a terminal window will pop up and ask for your Password to be input — this is the password for your user login to your computer. This is necessary for the web service to be trusted. You may also need to enable the extension via security settings.
  • If DYMO Connect isn't installing on a Mac, confirm that the web service is connected. Click the DYMO.WebApi icon in the top navigation bar, then click Diagnose. The DYMO Connect service will begin running. 
    • If you receive an error connecting, click Reset.
    • If you receive a trust certificate error, make sure ‘Always Trust’ is selected for each of the Trust settings. To check, locate your Keychain Access, then double-click Localhost. 

After installing the software, learn about Name Tag XML Formatting.