This article explains how to update your employer account email address, what requirements apply, and what to do if you cannot complete the change.
Before you update your email address
You must have access to your current email address to complete the email change.
If you no longer have access to your current email address, review the section If you can’t access your old email address.
If you use a generic email domain, you can update your email address to another generic email domain.
For security reasons, you cannot change a corporate email address to a generic email address in Handshake.
If you need to change your email address from a corporate email domain to a generic email domain, contact Support.
If the email address you want to use is already associated with another Handshake account, contact Support.
If you can’t access your old email address
Handshake requires confirmation from your current email address before an employer user’s login credentials can be updated.
If you no longer have access to your current email address, you cannot update the email address or password for that account.
What to do next
Create a new employer user account with your new email address.
Join your existing company profile from the new account.
If you cannot join the existing company profile, contact Support.
Change your email address
1. Click on your name in the upper-right corner of any page, then select User settings from the dropdown.
2. Click the white Change Email button next to your current email address.
3. Enter your new email address in the text field and click the blue Submit Request button.
4. On your profile page, a confirmation message will appear asking you to check your new email address for your confirmation link and code.
5. You will receive two emails:
one sent to your original Handshake email address
one sent to your new email address
The email message to your original Handshake email address will read:
From: Handshake <handshake@notifications.joinhandshake.com
Subject: "Handshake Email Change Request"
Body: "Hello [NAME],
Your account email address has been requested to change to [EMAIL].
If you requested this, please follow the directions emailed to [EMAIL].
If you do not recognize this request, please contact support immediately."
The email message to your new Handshake email address will read:
From: Handshake <handshake@notifications.joinhandshake.com
Subject: "Handshake Email Change Request"
Body: "Hello [NAME],
We received a request to change your email address. If you requested this change, please click the link below and paste the email code in the form to continue.
Please note: in order to complete this change you will first need to log in with your original email address and password.
Your email verification code is [special characters].
Change Email (red button)
If you do not recognize this request, feel free to ignore this email or contact support."
6. Sign in using your original email address and password, then click the Change Email button in the email sent to your new email address.
Note: The confirmation link expires 12 hours after you receive the email. If the link expires, submit a new email change request.
7. Enter the email verification code, then click the blue Finish Email Change button.
8. After the change is complete, you will be redirected to the homepage and a confirmation message will appear.
If your account is under review after changing your email address
If you change your employer account email address to one that does not match your company profile email domain, you will lose access to the company profile and your request will remain pending until a company profile Owner or Admin approves it.
For more information, read Account Under Review After Changing Your Email Address.